Customer Service Project Manager

Ion Stingu

City of residence: Toronto

********@*****.***

OBJECTIVE: Administrator, assistant, computer support level 1, user support, customer service.

QUALIFICATIONS:

Project Management:

Helped design and implement European Projects in the field of disabilities, innovations in teaching, distance teaching. Participated in the planning of the budget and the Gantt chart.

Managed translation projects from start to completion.

Found new translators for projects where needed.

Managed the budget of the projects.

Provided quotes for new projects.

Customer support:

Provided information to customers over the phone and in person.

Held presentations regarding the services offered by the company.

Helped resolve conflicts when they occurred.

Linguistic tasks:

Translated texts from and into English, French, Russian, Romanian.

Reviewed other translator’s work for mistakes including punctuation, numbers, etc.

Data entry.

Interpreting into Romanian

IT software and hardware:

Performed assembly and disassembly of computers.

Determined the faulty components in systems and fixed them or replaced them.

Used CAT tools in translation.

Formatted documents and extensive use of OCR tools.

Limited programming experience but it’s an area where I’d like to study.

Marketing:

Implemented a number of marketing campaigns, mostly using the Mailchimp software.

Designed texts to be used in the mentioned marketing campaigns.

Teaching:

Teaching young children the basics of IT (software and hardware).

Teaching adults English (grammar, translation, business).

WORK EXPERIENCE

Project Manager 15/12/2017–10/10/2017

TRAVOD – London, UK

Translator/IT Helpdesk/Customer Service 01/02/2010–15/12/2016

Continuing Education Institute, Chisinau (Moldova)

Assistant Project Manager in European Projects on different topics related to IT/Teaching/Disabilities 01/02/2010–10.10.2017

English teacher of Adults 01/09/2015–10.10.2017

Institute of Continuing Education, Chisinau, Moldova

English, French, Russian, Romanian translator 01/01/2010–Present

Self employed

EDUCATION AND TRAINING:

French/Italian Teacher Licensed teacher 01/09/2009–01/07/2013

Pedagogical State University "Ion Creanga", Chisinau (Moldova)

English Moldavian/Romanian translator 01/09/2008–01/07/2009

Institute for Continuing Education, Chisinau (Moldova)

Engineer IT 01/09/2005–01/07/2009

Polytechnic College, Chisinau (Moldova)

LANGUAGES:

English, French, Romanian, Russian

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