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Bachelor o f S cience PAULA G REENLEE 972-***-****

IRVING, T X 7 5038

http://www.linkedin.com/in/paulagreenlee **********@*******.*** Independent, r eliable a nd o rganized S r. L egal S ecretary ( 10+ y rs) s eeking a n A dministrative Assistant o r L egal S ecretary p osition. I mmediately a vailable f or f ull-time, p ermanent w ork, Skills

● Document M anagement

● Scheduling

● Direct c ommunication w ith c lients

● Preparation o f d ocuments, l etters,

correspondence a nd p leadings

under s upervision o f a ttorneys

● Highly O rganized, i ncluding –

calendar d eadlines

● Attention t o d etails

● Transcription a nd t yping 6 5 w pm

● Confidentiality

● Experience w ith D ocument

Management P rograms

Tools a nd T echnology

Microsoft W ord, E xcel a nd O utlook ( 2003, 2 007, 2 010) a nd m ore Kronos

Operating s ystems: W indows 7, X P a nd p rior v ersions) PowerPoint, S harePoint a nd A ccess

Work E xperience

Claims C ustomer S ervice – D ialog D irect

Fort W orth, T X

April 2 017 – P resent

Customer S ervice - H VAC, a ppliance, e lectrical a nd p lumbing c laims

Follow-up w ith v endors f or s ervice r eports

Escalation o f c laim s tatus t o A uthorizations ( works w ith s ervice p roviders)

Provides s tatus t o h omeowners/customers/real e state p rofessionals Customer S ervice/Floater/Provisioning N ew A ccounts – Q uick S earch Dallas, T X

March 2 016 - M arch 2 017

Customer S ervice, i ncluding l ight c omputer t rouble-shooting f or c riminal b ackground searches

Floater f or c riminal b ackground r esearchers, i ncluding e ducation a nd e mployment searches.

Provisioning f or n ew c lient, i ncluding c ustomer a nd t hird-party v endor c ommunications.

Created t raining n otes ( over 1 00 p ages) f or f loater d uties f or r esearchers ( self-use).

Created P rovisioning T raining N otes/Screen S hots f or n ew e mployees. T raining 3 employees i n 5 m onths.

Legal S ecretary/Teacher/Caregiver, D allas, T X Contract/Part-time w hile c aregiving f or f amily a nd v eterans 2014-2016

Miscellaneous C ontract/Part-time w ork, D allas a nd F ort W orth, T X Contract/Part-time w hile c aring f or c hildren i n f amily f or c ollege s tudents 2009-2014

Sr. L egal S ecretary, L abor & E mployment; O perations ( Customer S ervice) - B lockbuster April 2 007- N ov 2 008 ( temporary u ntil 6 /2007)

Managed a nd r eported a n a verage m onthly t urnover o f 4 0 c ustomer-related c alls a nd processed A ttorney G eneral l etters, i ncludes d ata e ntry, i nterdepartmental communications a nd f ollow-up

Created f orms a nd p rocedures f or a ssisting E scalations D epartment i n m eeting deadlines a nd r equesting i nformation f rom l egal a nd d rafted l egal o ffice p rocedures

Collaborating w ith a t eam t o m eet c ompany g oals/deadlines

Reported s tatus i n w eekly/bi-weekly c ompany s taff m eetings ( operations a nd l abor & employment)

Knowledge o f L abor & E mployment t erminology a nd p olicies

Organized l egal f iles, i ncluding o ff-site f iles Legal E xperience i ncludes l itigation, i nsurance d efense, b ankruptcy a nd r eal e state. T emped several y ears f or f or C arrington, C oleman, S loman & B lumenthal, p rior t o c ollege a nd a fter. Education

Master o f S cience i n H uman R elations a nd B usiness Amberton U niversity, G arland, T exas

Project M anagement c ourses ( 6 h ours – H uman R esource)..Completed N ovember 2 008 Bachelor o f S cience - I nterdisciplinary S tudies Texas A &M, C ommerce, T X

Graduated C um L aude D ecember 2 003

Awards a nd H onors

Honors: Alpha C hi a nd A lpha Z eta C hi N ational H onor S ocieties, Dean’s L ist ( 2003) a nd P resident’s L ist 2 003 Employee o f t he Y ear - A ttorney R esource, 2 002 Professional D evelopment S eminars a nd W orkshops Generating C reative a nd I nnovative I deas, M otivating P eople, P ower P oint, a nd o ther M onthly Staff C omputer T raining

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