Customer Service Technical Support
Resume:
Zane Wiles
Peoria, AZ ****5
*********@*****.***
SUMMARY
Customer Service background
Motivated, hardworking, dependable
Technical skills: Microsoft CRM 2011; Microsoft Word, PowerPoint, and Outlook; Cisco communication software.
Performance and Public speaking leadership roles.
WORK HISTORY
11. 2015 – CURRENT PROGRESSIVE LEASING– PHOENIX, AZ
Merchant Support Rep.
Assist incoming customer/retailer calls
Make arrangements to customer’s payment schedules. Assist retailers when customers are denied, or answer retailer service questions.
Take payments from customers/ for retailers.
Explain lease terms to customers/retailers.
09. 2012 – 04. 2015 GCU LIBRARY– PHOENIX, AZ
Student Desk Worker/Phone Operator/Service Provider
Assisted students and faculty both on ground and online with internet issues, printing, scanning, and faxing.
Assisted students and faculty with basic computer programs (I.E. Word, Powerpoint, Excel, etc.)
Assisted students over the phone and in person with finding online articles or documents required for their classes.
Greeted patrons at the front desk.
Handled cash when dealing with library fees.
02. 2012 – 04. 2012 GCU TECHNICAL SUPPORT – PHOENIX, AZ
Student Worker Phone Operator
Assisted students and faculty over the phone with internet and computer issues by doing walkthroughs and troubleshooting.
01. 2010 – 03-2010 MOJO’S CAFE– PAYSON, AZ
Server/Host
Greeted patrons upon entrance to the establishment.
Seated patrons, took their order, and served them.
Managed patron’s bill and cashiering computer program.
Handled cash and credit cards.
Washed dishes, helped organize ingredients and products as well as clean.
06.2003 – 08.2011 PET AND HOME CARE – PAYSON, AZ
Home Care Provider
Cared for people’s homes, pets, plants, gardens, mail, etc.
EDUCATION
08.2011 – 04.2015 GRAND CANYON UNIVERSITY
Bachelor of Arts in Theatre/Performance
06.2014 – 08.2015 IMPERIAL COLLEGE LONDON
Foreign Study
REFERENCES
Dana Shreve, MLIS, MS
Reference Manager
GCU Library
3300 W Camelback Rd. Phoenix, AZ 85017
****.******@***.***
Nola Yergan
Costume Designer
DesignsByNola.com,
7802 N 32nd Dr.
Phoenix, AZ 85051
****@************.***
William H. Symington MFA
Assistant Dean / Tech. Dir.
Grand Canyon University,
3300 W. Camelback Rd.
Phoenix, AZ 85017
Mobile: 480-***-****
Direct: 602-***-****
Email: *******.*********@***.***
Contact this candidate