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Technical Writer Manager

Location:
Mesa, AZ
Posted:
November 01, 2017

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Resume:

Technical Writer & Business Analyst

Meticulous Technical Writer and Analyst who interprets and translates complex data, meets deadlines, and delivers quality results. Possess self-motivation and self-teaching abilities, and capable of working independently, and with a variety of virtual teams. Employs organized communication, facilitation, implementation, and interpersonal skills in cross-functional teams. Core competencies include:

Effective Communicator Facilitator Attention to Detail Collaborator Data Gathering/Analysis

Plan & Prioritize Leverage Technology Process Management Project Management

Investigator Quick Learner

Professional Experience

FATHOM GLOBAL WATER MANAGEMENT 21410 N 19th Ave #201, Phoenix, AZ 85027 2015-9/30/2017

FATHOM is a leading water resource management company that owns and operates water, wastewater, and recycled water utilities.

Business Analyst/Technical Writer

Developed, produced, and delivered software functional specifications and use cases for FATHOM product line (cloud-based applications).

Gathered system application requirements (user stories).

Interfaced with all levels of staff (internal, external, and virtual).

Created Business Process Modeling documents.

Wrote detailed technical requirements including screen mockups for software development.

Created Information Security policies and procedures.

Created "How-To" Videos, User Guides, Cheat Sheets, Test Plans, Training Guides, Release Notes, Release Management Plans, etc.

Provided weekly status updates (scrum meetings).

Within two months, my functional specification became the departmental template for the other analysts.

Within three months, designed a process for documentation reviews.

BASELAYER (PREVIOUSLY IO DATA CENTER) 2550 N Nevada St, Chandler, AZ 85225 2013 - 2015

BASELAYER is a worldwide leader in software-defined data center technology, services, and solutions; manufacturer of modular data centers.

Senior Technical Writer & Manager

Developed, produced, and delivered hardware engineering owner’s manuals, service bulletins, and submittals for the BASELAYER Anywhere product line.

Created processes and templates for all documentation tasks, system requirements planning, and documentation design.

Created templates and style guides for company branding.

Edited engineering drawings for use in owner’s manuals.

Managed other Technical Writer and documentation annual budget.

Within two weeks, assigned manager of hardware technical writing department.

Within two months, created the first release of BASELAYER’s core product line owner’s manual.

SCIENTIFIC TECHNOLOGIES CORPORATION 8444 N 90th St #100, Scottsdale, AZ 852**-****-****

A leading public health informatics company in the US protecting the public from diseases with software solutions solving critical public health issues.

Senior Technical Writer

Developed external healthcare software client end-user guides; i.e., standard operating procedures, API specifications, administration, technical, training, quick start/reference pamphlets, process illustrations, screen mockups, use cases, business process flow diagrams, user stories, statements of work, online help files, application release notes, white papers, press releases, marketing brochures, user acceptance test scripts, policies and procedures, and training videos.

Managed all documentation projects/releases.

Edited RFPs/RFIs, marketing, and most printed external materials.

Assisted Quality Assurance in testing web applications in development and staging environments to ensure requirements were met.

Created/designed UAT script template.

Demonstrated product updates to clients via Webcast.

Within six months, learned the immunization software and created the first user manual.

SYNTELLECT, INC. 120 E Van Buren St, Phoenix, AZ 850**-****-****

Syntellect, Inc. is a provider of enterprise-class contact center solutions and software for high-technology financial services, help desk, utilities, government, healthcare, and consumer products industries.

Instructional Designer/Technical Trainer (2/2001 – 1/2003)

Developed and taught computer telephony integration software curriculum (online and instructor-led) for the Education Services department.

Created course agenda, content for workbooks, handouts, lab exercises, certifications, and presentations.

Ensured course content reflected the most current product information and methodologies for implementation.

Prepared hardware and software for delivery of classes both onsite and client premise.

Created class scheduling and posted to the website.

Technical Writer/Proposal Writer (12/1997 – 2/2001)

Provided support for the Sales and Marketing staff by responding to RFPs and RFIs.

Created and maintained a Microsoft Access database and all associated files of questions and answers.

Developed, managed, and documented the RFP Process, created boilerplate documents including an Executive Summary, Corporate Profile, Product Overview, Professional Services, Contract Information, and Pricing Quotes.

Managed five regional proposal-writing assistants.

Promoted (2001) to Instructional Designer/Technical Trainer.

Technical Trainer/Technical Writer (10/1995 – 12/1997)

Developed and taught end-user classes (local and global) for primary product lines and product features.

Developed courseware (workbooks, templates, brochures, flowcharts, and presentations).

Scheduled classes; registered users.

Demonstrated processes at the annual User Group Meeting.

Assisted the T-REXX application developers in order to achieve real-world experience and gain credibility.

Increased completion and success rate by 75 percent whereby increasing revenue.

Transferred in (1997) to Technical Writer/Proposal Writer.

Education

BS in Interdisciplinary Studies majoring in Technical Writing, Business Administration, Behavioral Science

New York Institute of Technology New York, NY Graduated in 2008 (cum laude)

Certificates in Web Page Design, PVCC, 2012; Dreamweaver CS5, PVCC, 2011; Java Programming Language, PVCC, 2002, Medical Transcription, AHP, 1997

Skills

Proficient in MS Office Suite, Adobe RoboHelp/ScreenCapture, Adobe Acrobat Pro, Adobe Design Suite, TechSmith SnagIt/Camtasia Studio, XML, HTML5, SVN, Wiki, Jira, Confluence, VMware, Author-IT, IBM ClearCase/ClearQuest, SolidWorks Composer, FrameMaker, and VersionOne.

Knowledgeable in SharePoint, formatting standards (JavaDoc/DITA), LMS, Articulate Studio/Storyline and Adobe Captivate (self-taught), ArborText Epic Editor, instructional design models (ADDIE and Kirkpatrick’s models), business process modeling, style guides (Chicago, Microsoft, MLA, APA), information mapping (Robert Horn), Agile software development (Scrum/Sprints), Section 508, HIPAA, NIST, ISO, adult learning theories, Web Services, JAVA Programming, Interactive Voice Response/Voice Recognition, TCP/IP, HTTP, SSL, REXX/T-REXX, SQL/QMF, VTAM/NCCF, VCNA, TSO, SPF, CICS, JCL, Basic, Script, VS1-OLLE, UNIX, CADAM, AHA!, and Bugzilla.

Technically comfortable and knowledgeable in computer technology, hardware, IT infrastructure, CRM, and operating systems.

Comfortable working in virtual/remote environments.



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