Office Human Resource

Michelle McCroy Heins, MA

*** **** **

Stanhope, NJ 07874

973-***-**** (Home) 973-***-**** (cell)

**************@*****.***

Processing Purchase Orders Expense Reports Scheduling Meetings

Maintain Database Screening Calls Event Arrangements

Staff Training Maintain Files Maintain Confidentiality

Customer Relations/Service Travel Management Research and Investigation

Experience:

Dean of Students

Fairleigh Dickinson University, Metropolitan Campus, Teaneck, NJ 10/05-6/2017

Provide support for the Dean of Students Office as well as the Provost Office. This includes project management. One project included: scheduling 500-600 individuals into a (yearly) overnight conference. Project included: mailing materials, maintaining rosters, room reservations, ordering catering, establishing presenters, creating folders, reviewing contracts, and ordering swag.

Selected Accomplishments:

Processed purchased orders

Developed and created at Behavior Intervention Team to assist students in distress, created and maintained confidential files

Created, distributed, and assessed evaluations of service

Travel management for up to 86 people. This includes domestic and international travel.

Processed expense reports

Maintained complex schedules for all direct reporting areas

Scheduled parent and student meetings

Supervised 8 direct professional reports, 16 indirect reports, and 75 part time students

Prepared monthly and yearly reports for Provost Office

Assistant Dean of Students

Fairleigh Dickinson University, Metropolitan Campus, Teaneck, NJ 11/02-10/05

Provide support to the Dean of Students, lead and assisted in inanities to improve and enhance the student experience. Was directly responsible for the implementation of the Code of Conduct and judicial process and the Orientation process.

Selected Accomplishments:

Maintained Dean of Students schedule: meetings, conferences, teleconference and travel

Draft letters for confidential judicial matters

Represented the dean in meetings in her absence

Welcomed guests and answered inquires

Completed projects, followed up with clerical staff

Responsible for taking minutes, distributing minutes, and keeping minute records

Maintained office supplies and inventory, ordering when low, and verifying orders

Residence Hall Director, The College of New Jersey, Ewing, NJ 8/99-11/02

Managed 2 buildings totaling 665 sophomore year students

Supervised 13 Community Advisors/3 Student Managers/1 Graduate Assistant

On duty rotation for 3500 students

Oversee disbursement of several budgets

Counsel, advise and support students

Hear and sanction judicial cases

Helped to develop, implement and evaluate Sophomore Year Experience Program

Developed new Program Model for Wellness Floor

Co-Advised nationally recognized Resident Hall Association

Advised Decker/Cromwell Government

Leadership Development Seminar Instructor

Curriculum Development

Was on the two year team that reviewed and updated the Core Curriculum, including Transition to University Life and Cross Cultural Perspectives.

Teaching Experience

Transition to University Life, Fairleigh Dickinson University, Fall Semesters 8/03-12/16

Prep for Professional Life, Fairleigh Dickinson University, Spring Semesters 1/16-5/17

RA Leadership Development, College of New Jersey, Fall Semesters 8/99-12/01

Stress Management and Comprehensive Exam Review, Montclair State, 1/98-5/98

Education

Montclair State University, 1 Normal Avenue, Clifton, New Jersey 07043

Master of Arts: Counseling, Human Development, and Educational Leadership

Bachelor of Applied Science: Psychology, with a minor in Counseling

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