Customer Service Representative

ABDULAZIZ ABOUD

Phone: 902-***-**** E-mail: *.******@*******.***

Summary of Qualifications

Bachelor of Commerce in Business Management, Certificate in International Marketing

Strong communication skills in both speaking and writing business memos, letters, emails

Ability to supervise versatile and fast-paced job sites answering while client’s questions and adhering to specialized requests

Mentored young adults in provincial soccer league both during games, and strategic meetings to help improve athletic abilities and goal setting

Education

Mount Saint Vincent University September 2013 – July 2017

Bachelor of Commerce in Management, International Marketing certificate. Focused on classes concerning; computer applications, marketing strategy, sales management, organizational behavior, communications, and accounting

Related Work Experience

Site Supervisor/Team Leader August 2016 – October 2017

Hani Van Lines

Supervise, delegate and coordinate daily tasks to mover teams per household. Inspect work progress verifying safety standards are met. Moving and sorting freight and stock. Identifying proper tags and labels per product. Receiving oral instruction from client and adhering. Identifying workers needs pertaining to necessary breaks and rest periods.

Customer Service Representative Sept 2015 – August 2016

Atlantic Brothers Van Lines

Operated telephone switchboard to answer, screen, and forward calls. Schedule appointments for potential and existing clients. File and maintain records. Resolve client inquires and issues first hand. Verifying client inventory checklists. Familiar with calendar and scheduling software.

Volunteer Experience

Coach July 2013 – September 2014

Dartmouth Provincial Team U13

Provide training direction, encouragement, motivational and strategy advice. Plan organize and conduct practice sessions and game plays. Plan and direct physical conditioning.

Workshop Experience

Learners & Leaders Business & Tourism Conference – Drawing of new business concepts in tourism

Sustainable Business Tour – Learning how to identify unique aspects of international business

Effective Career Networking – Building relationships in the workplace

*References Available Upon Request*

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