Technical Support Desktop

RODNEY COFIELD

Summary:

Supported ***+ users including students, staff, and clients.

Several project throughout the school semester which required Break/Fix support, IMAC, and pc refresh

Extensive working on the installation, configuration and maintenance of windows, hardware’s and software’s

Configured laptops, desktops, and mobile devices.

Disc-Imaging

Skills:

Break/fix support

IMAC

PC Refresh

Software installation

Networking

EDUCATION

Georgia Southern University Bachelors (Education, Criminal Justice)

EXPERIENCE:

Instructional Support Teacher CSK Middle School, Atlanta, GA 2015 - 9/1/17

Technical Support

Provide support for desktop computer operating systems, laptops, iPads and hardware/peripherals; work with staff, students, and administrators across the school.

Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies.

Diagnosed, installed, and repaired printers, scanners, and copy machines that required attention around the school.

Monitored and Maintained the computer systems and networks with lead teachers in a technical support role.

Create, generate, and import spreadsheets for Infinite Campus for Atlanta Public Schools record keeping purposes, create online test, and Powerpoint presentations to link with lesson plan objectives.

Amplified Technologies (attend on weekends) 2014-Present

Desktop Support Specialist

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.

Install/reconfigure /repair laptops/desktops (HW/SW). Repair servers. printers/tape drives. Install/reconfigure VPN.

Properly escalating unresolved queries to the next level of support.

Follow up with customers, provide feedback and see problems through to resolution.

Douglass High School (part time)

2015- Present

A/V Support Technician

Set up all audio and visual equipment for large scheduled concerts and sports events.

Completed set-up maintenance and repair of audio visual equipment.

Set up lighting shows with multiple lasers and video screens.

Performed system troubleshooting repair and adjustment.

Ability to set-up, configure and operate multimedia, AV and videoconferencing equipment.

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