Customer Service Manager, IBM computer operator 3 yrs. Boeing computer

Objective Professional Summary:

Dedicated professional with over 30 years of customer service, management, and transportation experience in both for profit and non-profit environments. Seeking a career with an organization where I can use my experience and commitment to excellence to enhance service and performance in the competitive marketplace.

Career Experience:

Birchell Construction Kennesaw, Ga

July 2012 – Sept. 2016

Involved in all phases of quality carpentry craftsmanship, sales and administration. Performed responsibilities as liaison to the CEO, establishing new clients as well as maintaining and upgrading established account databases for the manufacturing and in the high-end carpentry industry. Managed commercial, private and government accounts throughout Georgia.

Maryland Transit Authority

Baltimore, Md. August 2011 – May 2012

Performed safety and maintenance inspections on commercial buses to ensure safe usage for passengers.

Assisted 500 to 1500 daily commuters to utilize the MTA bus systems adhering to all MTA guidelines, by-laws and standard transit operational procedures.

Provided courteous, safe and reliable transportation for all commuters, including those with special needs, wheelchair users and disabilities, as well as those not familiar with Maryland’s Mass Transit System.

. .DC Central Kitchen Transportation Manager Washington, DC

December 2006 – July 2011

Began as a part-time volunteer driver and after a year of proven dedication I was meritoriously appointed supervisor with a team of 10 drivers. Reporting directly to the CEO and board of directors, oversaw payroll preparation, route assignments, performance monitoring and assessment of 10 employees. Managed a $400,000 annual budget.

Facilitated training of drivers to obtain ServSafe Certification which gave drivers the knowledge to handle food, and various donated items from the White House, Library of Congress, The Archives, Federal Reserve, World Bank, International Banks and many other federal, governmental and private institutions. Oversaw the transportation and delivery of food items and meals to under privileged residents, chartered schools, Correctional Department Half Way Houses, shelters, and public parks throughout Washington DC, Virginia and Maryland.

Federal City Residential Recovery (Clean and Sober) Resident Manager Washington DC

November 1988 – September 2003

December 2003 – September 2006

Ensured laws, rules, regulation, and standard operational protocol were communicated effectively verbally, and in writing and through audio visual aids, as needed. Monitored residents’ adherence to the established rules and regulations provided by the Director and Federal Government through the various Court System programs.

Washington Metropolitan Area Transit Authority (WMATA)

Transit Bus Operator

Washington, DC June 1981 – November 1988

March 2001 – December 2003 . Operator for the OMNI Ride, Prince William County, Virginia area. Responsible for the safety and transportation of citizens throughout the Washington Metropolitan Area. Promoted to Transit Bus Operator, Washington DC.

Military

United States Navy Personnelman (PN-2/E-5) Honorable Discharge Vietnam Era October 03, 1974 – October 02, 1978 Meritorious Unit Commendation Awarded by the Secretary of the Navy, Good Conduct Medal and National Defense Service Medal

Education Anne Arundel College – Commercial Driver License Training Program – CDL-A, 4.0 GPA January 2, 2010 Computer Learning Center – Computer Programming Springfield, Va., Diploma

May 3, 1978

Marist Brothers College, Psychology 1972

Dutchess Community College, Business Administration 1971

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