Customer Service Microsoft Office

Barbara J Hairston

**** ******* ****

Columbus, Ohio 43207

******@*******.***

Phone: 614-***-****

Working Experience:

FAITH AND DREAMS ACADEMY Columbus, Ohio

Receptionist/Administrative Assistant/Account Payable Clerk October 2006-August 2017

Perform customer service duties: data entry

Answer question by phone or in person and direct calls to the appropriate person

Provide a friendly atmosphere for parent and children entering academy

Philip Group Consulting Firm Columbus, Ohio

Office Assistant/Bookkeeper January 2005-June 2006

Set-up and maintained complete filing system; mail sorting; bank reconciliations; reported employee payroll hours and general office duties

Gathered, organized and analyzed a mini profit & loss report

Citi Card (Formerly Sears Card) Columbus, Ohio

Senior Reseach Specialist/Office Assistant January 2000-September 2004

Administered quality control check as defined by unit management

Managed special projects that require good judgment and excellent decision-making skills

Trained new associates within the department on all aspects of the job

Citi Card (Formerly Sears Card)

Research Specialist January 1995-December 1999

Balanced multiple priorities, keeping details and deadlines straight

Distributed or coordinated the distribution o work assignments

Analyzed work processed for sources of errors defined by unit manager

Citi Card (Formerly Sears Card)

Missing Payment and Control Clerk September 1974-December 1995

Track payments, and researched account information to verify appropriate action to be taken

Interacted with internal departments and customers to resolve payment discrepancies

Maintained records; data, documentation reports regarding calls, correspondence to resolve actions to be taken

Performed routine functions in accordance with established procedure

Controlled incoming checks, and scan record.

EDUCATION

Columbus State Community College

50 East Spring Street

Columbus, Ohio 43215

Dates: 1997-2001, 2004

Major Course of Study Office Administration

Linden McKinley High School

1320 Duxberry Avenue

Columbus, Ohio 43211

Sears University

1500 Boltonfield Road

Columbus, Ohio 43228

Date: 2002

Major Course of study: Excel

Certificates of achievement: Motivation; Stress Management; Diversity Map Training; Customer Service and Certificate of completion training in Child and Adult Care Food Program CACFP

Computer Skills: Microsoft Word, Microsoft Office Excel, Financial software, Power-Plus, Lotus Notes, Microsoft Power Point, Financial software Quick Books Financial software EZ-Claim, Financial software Financial software Pro-Care Software and Financial software Power-Church.

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