Customer Service Manager

Professional Summary

Work History

Education

Skills

CANDACE SANDOVAL

(C) 702-***-**** *************@*****.***

Customer service professional dedicated to effective team management and customer satisfaction. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Team Lead Supervisor 08/2014 to Current

Sam's Club – Las vegas, Nevada

Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. High School Diploma: 2000

Mountain Vista High - Mesa, Arizona

Excellent time management skills

Adherence to high customer service standards

Microsoft Outlook, Word and Excel

Effective problem solver

Customer-focused