Customer Service Team Leader
Resume:
Andrew Law
***** ****** ***** **., ****, TX *****
******@*****.***
Profile
Material Handler offering versatile warehouse skills and proficiency in forklift, shipping a receiving. Strong planner and problem solver who readily adapts to change, works well with team as well as independently. Able to multi-task, prioritize projects, and meet tight deadlines without compromising quality.
Key Skills
Inventory Control
Inspection
Trainee
SAP Knowledge
SC Plus
Five S
Customer Service
Crane Operator
Scheduling
Team Lead
Loading and Unloading
Stocker
Experience
Schlumberge Team Leader 07/2014 – 08/2016
Operate Combilift forklift an efficient and proper manner.
Responsible for training new employees.
Responsible for making sure oil tubes are inspected for quality.
Responsible for housekeeping.
Customer service, balancing and item processing.
TOOL CRIB
Using software system supply pro to maintain inventory keep a talley of out going supplies per department.
Maintain tool crib and gage room inventory levels.
Maintain tool crib in an orderly and organized manner.
Order tooling for stock and for manufacturing use.
Using software system supply pro to keep up with inventory
Maintain PPE stations thru out the plant.
Re-supply coolant and way oil for the machines.
Identify appropiate tooling per task.
Communicate with vendors on supply needs and cost.
Maintain 5s practicies throughout the tool crib.
SHIPPING AND RECEIVING
Strive to meet daily, weekly, and monthly goals.
Efficiently coordinate outbound shipments.
Handle special request by customer service.
Daily interaction with Customer Service and warehouse personnel.
Responsible for making decisions on method of shipping product based on the best interest of the company and their customer.
Creates and prepares shipping documentation, including Bills of Ladings, shipping labels, and export paperwork. (NAFTA Certification, AES filing.
Routes outgoing shipments through various methods and schedules transportation of shipments, (U.P.S., Fed-X, & L.T.L., via the internet.
Interaction with Customer Service, to ensure that the customer s request is filled.
Physically capable of strapping product to pallets.
Communicate with customers handling special Other administrative duties and projects as required request.
National Oilwel Varco Warehouse/Assembly 02/2012 – 05/2014
Performs daily order fillers sales transactions, customer service assistance
Crane certified.
Provides customer assistance via telephone, in person.
Responsible for Loading and Unloading shipments.
Responsible for filling ticket requests and order filler.
Has advanced skills with SAP, Inventory, Microsoft, Excel, and Outlook.
Responsible for Shipping and Receiving assisting orders.
Cameron Warehouse Shipping/Receiving 03/2006 – 11/2011
Perform administrative duties SAP knowledge Microsoft, excel, and Outlook.
Team Leader.
Assist with managing Inventory.
Ensured that client was receiving ongoing services with excellent customer satisfaction.
Able to lead a team to accomplish set goals.
Maintain housekeeping,painting, Assembling, QC Inspection, Sandblaster and operating different cranes.
Professional Accomplishments
Employee of the Year
Employee of the Monthly
10yrs Inventory Management
10yrs Customer Service
10yrs Shipping and Receiving
3yrs Warehouse Management
3yrs Purchasing and Budget Management
Team Leader/Trainer
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