Administrative Assistant/Web Manager
Resume:
Monique Faye
**********@*****.*** 240-***-****
***** **** ***** ***** #** – Germantown, MD 20874
SUMMARY
Administrative Assistant/Web Manager with over 10 successful years providing quality administrative and web management support to a fast-paced national membership organization demanding strong organizational, technical, and interpersonal skills. Extensive experience coordinating and overseeing meetings and projects. Highly trustworthy, ethical, detail-oriented, and able to multi-task effectively. Excellent customer service, communication and technology skills with computer proficiency. Skills include:
Telephone Reception
Word Processing & Typing
Computer Operations
Record Maintenance
Events Coordination
Travel Arrangements
Staff Training
Supplies Management
Office Equipment Operation
Web Management
Web Design
Bilingual in French & English
PROFESSIONAL EXPERIENCE
Administration
Oversee reception area, including greeting visitors and responding to telephone and in-person requests for information.
Coordinate inventory orders, office supplies, and travel arrangements for staff.
Design electronic file systems and maintain electronic and paper files.
Draft meeting agendas, supply advance materials and execute follow up for meetings.
Operate and maintain a wide variety of office equipment including copier, fax, machine, scanner and computers.
Work with vendors and service providers to keep the office systems functioning at all times
Oversee implementation of IT contracts.
Design and deliver training for staff on new software products.
Web Management
Oversee development, implementation and maintenance of the infrastructure, hardware, and software utilized.
Keep content and design up-to-date.
Monitor web traffic and performance.
Prevent and resolve issues
Front Office Agent
Registered and processed guests and their assigned rooms
Answered the telephone at the front desk to respond to current and prospective guest’s needs
Accommodated guest requests.
Communicated with hotel staff on the status of guest rooms.
Up Sold guest rooms and promoted hotel services.
Booked reservations for individuals, families and group as required
Greeted walk-in guests and guests with reservations when they arrived at the front desks.
Schedule special services, such as spa treatments and diner reservations.
Referred guest to local amenities and venues.
Communicated guests’ requests and complaints to the appropriate department.
Maintained a clean and neat front desk area.
Handled cash and credit card payments.
CAREER HISTORY
2006 - Present
Administrative Assistant/Web Manager
National Association of Clean Air Agencies
Washington, DC
2003-2006
Front Desk Agent
The Fairmont Hotel & Resorts
Washington, DC
2005 – 2006
Front Desk Agent
The Jefferson Hotel
Washington, DC
EDUCATION
Montgomery College, Rockville, Maryland
May 2015 Associate Applied Science Computer Applications/Information Technology
GPA: 3.8
HONORS/AWARDS
Phi Beta Kappa
Montgomery College, Rockville, Maryland
Dean’s List (6 semesters)
Montgomery College, Rockville, Maryland
Employee of the Month Award
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