Subject Matter Expert

Renald Nesaraj.S Plot No: *,Door no : *,

Phone No: +91-988*******, Assisi Nagar West,

+91-824******* Madhavaram,

E-Mail :ac2292@r.postjobfree.com Chennai-600 060.

To accomplish in a challenging work environment, which would provide me valuable learning and professional growth, at the same time help me in contributing meaningfully to the growth of the organization by applying my experience and knowledge.

Total Experience – 7 Years 10 months (Nov 2009 to till date).

Organization: Accenture Solutions Private Limited, Chennai.

Domain :HealthCare (Provider Data Management)

Over 7 years of extensive experience in knowledge maintenance, training & mentoring of new team members, client management, doing quality check for the entire team.

Self-motivated team player and organized to keep pace with the fast changing environment.

Currently designated as SME (Operations - Quality).

Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.

Honor of receiving various awards & recognitions based on Performance.

Working with US based Health Insurance Payor – Health Care Provider Data Management (PDM).

Handled Provider’s end to end data collection and updates on the system – Demographics, Networks, Fee Schedules and Billing.

Promoted as a SME for a team in 2014.

Responsible for overseeing the day to day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained

Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics.

Determined the duties and responsibilities of individuals in a team.

Analyzed the individual performance of each team member and motivated them to perform even better.

Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

Reported any problem or defect in the project to the project manager or supervisor.

Offered solutions to the top management regarding project-related queries.

Reporting to Group coordinators- Operation.

Received 9 times Good Samaritan award (Project top performer) at Accenture town hall.

Submitted and implemented many ideas in the Accenture portal for process improvement and defect prevention.

Prioritizing important tasks and ensuring they get done first and get done properly.

Proficient with MS Office and various other forms of work related technology.

Improving product quality, customer communications and staff cooperation.

Able to work in a busy, fast moving and target driven production environment.

Committed to promoting fair equal opportunities in the workplace at all levels.

Always willing to step in and help work colleagues who are struggling.

Willing to challenge current methods of work and then identify, recommend and

Implement practical improvements.

BSc Comp Science with A grade from J.H.A Agarsen College, University Of Madras, year 2004.

MCA with A gradefrom Institute Of Road and Transport Technology, Erode, Anna University, year 2007.

MBA (Shipping & Logistics) with A grade from AMET University, TNOU (TN Open University), year 2015.

Proven problem-solving skills in crucial situation.

Self-motivated and quick learner.

Prioritizes work.

DOB : 10th May, 1983

Gender/ Marital status : Male / Married

Nationality : Indian

Languages known : English, Tamil

Declaration:

I do hereby declare that all the above-furnished information is true and correct to the best of my knowledge.

Place: Chennai

Date: (Renald Nesaraj. S)

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