IT Specialist
Resume:
Availability:
Job Type: Permanent, Telework
Work Schedule: Full-Time
Work Experience:
Long View
Houston, TX 7701 0 United States
Hours per week: 40
ITS Customer Support
Duties, Accomplishments and Related Skills:
Print Resume
Kyle Cuin
2215 Dunblane Dr.
Rawlins, 1/1/Y 82301 US
Mobile: 307-***-**** - Ext:
Email: ************@****.***
Relevant oil and gas business knowledge and IT work experience in business analysis and troubleshooting ITS related issues
Ability to work independently without a lot of supervisory oversight
Available to respond to after-hours issues as needed Deploy newly imaged Computers to users
Test and configured computers before deploying them over to client. Ensure all assets are tracked via the client ServiceNOW ITSM tool
Focus on providing excellent support to internal customers
Excellent communication skills - written and oral
Knowledge of ITS hardware and systems, such as business and E&P software, network connectivity, MS Office, Active Directory, Windows, Linux, Citrix, VPN, Blackbeny/PDAs, printers, plotters, projectors, phone support, remote and wireless connectivity
Familiarity with PC & Linux troubleshooting, as well as ability to learn software applications as required Daily Responsibilities:
Provide second and third level ITS Customer Support to customers worldwide and for a variety of business areas
Troubleshoot and resolve customer's technical issues and providing desk-side support
Following prescribed measures and processes, escalate issues to and working toward solutions with all other areas of ITS when appropriate
Leverage knowledge base to resolve issues and adhere to departmental procedures
Interface with other groups and individuals in ITS to improve and document knowledge and processes
Following prescribed measures and processes, log and thoroughly document all work in an ITS ticketing system
Monitor and process tickets from work queue including an appropriate thoroughness of documentation
Cross train and rotate within various functional and technical areas based on demonstrated ability and business need Supervisor: Damien Aronson (832-***-****)
Okay to contact this Supervisor: Yes
BP L48
103 Croos gap
Red Desert, 1/1/Y 82336 United States
01/2016 -07/2016
Salary: 50,000.00 USO Per Year
Hours per week: 40
IT support
Duties, Accomplishments and Related Skills:
Ensures delivery and continuity of daily operations, support, maintenance and administration of services• Develop and maintain service delivery plans to ensure continuous alignment of services to requirements and increased predictability• Monitor, report, analyse and escalate on day-to-day operational execution • Align service-delivery capacity to business demands, while managing customer satisfaction • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers• Support computer hardware (build, repair, manage)• Support core MS Office products • Assist users with other desktop software • Asset management of all computer equipment• Active Directory - Account unlocks, Password resets, Group permissions, • Cabling: support for cabling assistance, patch panel modifications, etc. as required • Network: troubleshoot issues, provide onsite assistance if required by networking provider• Server related support assistance to primary provider• Managing backups and tape handling: rotation of tapes, inventory and offsite storage • Work closely with customer and attend customer stakeholder meetings• Provide end user hints and tips, ad-hoc consulting / training or audio-visual support requests during the meetings• Smartphone and tablet support• IT&S Support for Automation • Non Core printer tasks, i.e. changing fusers/toner cartridges, network troubleshooting, etc. • Telephone support• Site Security system support and/or administration • GPS support• Website support • SharePoint support• BPTV support • User Training • Works on moderately complex tasks, projects, activities or support issues that require increased skill in multiple technical, social, and service environments• Provide continuous improvement via process https://my.usajobs.gov/Applicant/ProfileDashboard/Resumes 1/3
'2/27/2017 Print Resume
flow, personnel resource, policy, goal and rule changes along with metrics to measure the impact of those changes • Design an approach and a plan to manage risks including improvement, prevention and repair activities IBM
100 Manpower Place, Milwaukee, WI 53212
Red Desert, WY 82336 United States
10/2015 12/2015
Hours per week: 40
IBM Desktop Support for BP
Duties, Accomplishments and Related Skills:
Ensures delivery and continuity of daily operations, support, maintenance and administration of services• Develop and maintain service delivery plans to ensure continuous alignment of services to requirements and increased predictability• Monitor, report, analyse and escalate on day-to-day operational execution • Align service-delivery capacity to business demands, while managing customer satisfaction • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers• Support computer hardware (build, repair, manage)• Support core MS Office products • Assist users with other desktop software • Asset management of all computer equipment• Active Directory - Account unlocks, Password resets, Group permissions, • Cabling: support for cabling assistance, patch panel modifications, etc. as required • Network: troubleshoot issues, provide onsite assistance if required by networking provider• Server related support assistance to primary provider• Managing backups and tape handling: rotation of tapes, inventory and offsite storage • Work closely with customer and attend customer stakeholder meetings• Provide end user hints and tips, ad-hoc consulting / training or audio-visual support requests during the meetings• Smartphone and tablet support• IT&S Support for Automation • Non Core printer tasks, i.e. changing fusers/toner cartridges, network troubleshooting, etc. • Telephone support• Site Security system support and/or administration • GPS support• Website support • SharePoint support• BPTV support • User Training • Works on moderately complex tasks, projects, activities or support issues that require increased skill in multiple technical, social, and service environments• Provide continuous improvement via process flow, personnel resource, policy, goal and rule changes along with metrics to measure the impact of those changes • Design an approach and a plan to manage risks including improvement, prevention and repair activities BLM
1300 N 3rd St.
Rawlins, WY 82301 United States
05/2012 05/2015
Salary: 32,683.00 USD Per Year
Hours per week: 40
Series: 2299 Pay Plan: GS Grade: 5
IT Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
Provide IT support to users with their day to day computer problems. Get computers ready to go out the users by RIS them with windows 7 and right software for their job. Installed software, printer, driver for GSP's, Tables. Help with make share the uses mobile devices was running right. Western Wyoming Community College
2500 College Drive
Rock Spring, WY 82902 United States
12/2010 05/2012
Salary: 10.00 USD Per Hour
Hours per week: 1 O
Student Worker
Duties, Accomplishments and Related Skills:
Wiped and Imaged Computers.
Removed and Installed software and parts.
Western Wyoming Community College
2500 College Drive
Rock Springs, WY 82902 United States
07/2010 -05/2012
Salary: 13.00 USD Per Hour
Hours per week: 20
Computer Lab Assistant
Duties, Accomplishments and Related Skills:
Help students with their homework.
Keeping computers up-to-date and in good working condition. Western Wyoming Community College
2500 College Drive
Rock Springs, WY 82902 United States
08/2008 12/2010
Salary: 10.00 USD Per Hour
Hours per week: 10
https://my.usajobs.gov/Applicant/ProfileDashboard/Resumes '213
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