Catherine Cruz

***** *.*. ***** ******

Cutler Bay, FL 33189

786-***-****

ac226u@r.postjobfree.com

Profile

A bi-lingual, dynamic and dedicated, customer service specialist with active listening skills and extensive experience in many aspects of customer service care and resolution, receiving/inventory logistics, data entry and medical device assembler-whose outgoing and friendly disposition, coupled by attentiveness to detail, cost effective measures and adherence to company timeline, objectives and policies; and a conscientious demeanor with customer, colleague and vendor, helps improve service delivery, develop, retain and expand customer base, and increase market presence and sales.

Skills Set

35+WPM.

Basic computer proficient with Micro-Soft applications and data entry systems.

Critical thinker, able to prioritize and multi-task

Hardworking, good work ethics, courteous to a fault, punctual.

Trustworthy, fast learner, organized, reliable and punctual.

Strong interpersonal and communication skills.

Team player and leader when needed/flexible.

Employment History

Customer Service Representative

08/2014 – present Alorica Miami, FL

Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.

Explain products or services and prices, and answer questions from customers.

Enter customer information such as name, address, payment method, and orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Receiving/Shipment/Data Entry and Inventory

09/2013-05/2014 Dufry Doral, FL

Received and counted stock items, and recorded data manually or using computer.

Packed/ unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors.

Stored items in an orderly/accessible manner in warehouses, tool/supply rooms, or other areas.

Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

Kept records on the use or damage of stock or stock-handling equipment.

Examined and inspected stock items for wear or defects, reporting any damage to supervisors.

Provided assistance or direction to other stockroom, warehouse, or storage yard workers.

Medical Device Assembler

05/2007-07/2012 Fenwal Maricao, P.R.

Performed quality checks on products and parts.

Packaged finished products and prepared them for shipment.

Rotated through all the tasks required in a particular production process.

Shoveled, swept, or otherwise cleaned work areas.

Reviewed work orders and blueprints to ensure work was performed according to specifications.

Telemarketing Agent

05/2001-12/2006 Precision Response Corporation (PRC) Miami, FL

Delivered prepared sales talks, reading from scripts that described products or services, to persuade potential customers to purchase a product or service.

Explained products or services and prices, and answered questions from customers.

Obtained customer information such as name, address, and payment method, and entered orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Education

06/2012 University of Inter Americana Aguadilla, P.R. B.A. Criminal Justice

08/2006 Florida National College Miami, FL A.A. Criminal Justice

06/1999 Miami Southridge SHS Miami, FL Graduate

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