Active Directory Customer

Marc Omer Bagunina Omari

***-** ******** ******, *******, ON, M5A4E9

Cellular: 647-***-****. Email: ********.********@*****.***

SUMMARY OF QUALIFICATIONS

Excellent Knowledge in both French and English; Written and Oral;

Able to work in a group environment;

Desire to learn new skills and procedures;

Communicate easily;

Organized, responsible, competent and reliable;

Able to learn quickly;

Capable of working under pressure;

Dedicated attitude and strong work ethics;

Internet Explorer, Power point, Excel, Access, Word, Outlook;

Computer programming such as C, C++, java, HTML and CSS;

Networking such as TCP/IP, DNS, DHCP, and PING;

Understand Active Directory;

Excellent knowledge of Saleforce and USPE

EDUCATION

Associate Degree: General Studies June 2016

Portland Community College, U.S.A

Network Administration (CCNA) Certificate June 2012

Internetworkz Institute, India

EXPERIENCE

Help Desk Support July 2012- Dec 2012

OASIS

Provided technical assistance by troubleshooting the computer system and devices of the members of the Department

Resolved the incoming queries and issues related to computer system and any peripheral devices that were necessary to make the computer function

Served in French and English while providing and responding to email messages for customers seeking assistance

Walked the customer through the general problem- solving process such as helping the customer to activate the 3G phone internet

Followed up and updated customer information

Bilingual Call Center July 2017- Present

IQOR

Receive inbound calls and make outbound calls on behalf of our brand-name client

Answer product questions and service accounts professionally and efficiently in a fast-paced work environment

Educate customers on our products and work with them to find acceptable solutions to any and all issues

Responsible for basic customer and team communication via e-mail, memos and voicemail.

VOLUNTEERING

Technology Instructor Aug 2016-Dec 2016

Destiny Center Global Church

Taught various computer skills/programming to children and youth.

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