Information Technology Web Developer

Ahmed Sobh Saber

**A El Salab St. Zahra Nasr City, Cairo, Egypt +201********* **********.***@*****.*** asaber

Objective

Seeking a position at well reputed company with a work friendly environment where I can maximize my 5+ years Genesys implementations and support, and be able from sharing my experience and work passion within the team to help the company grow.

Education

B.SC. OF INFORMATION TECHNOLOGY 2010 FACULTY OF COMPUTERS AND INFORMATION, CAIRO UNIVERSITY

Major: Information Technology

Minor: Information Systems

GPA: 2.6

Experience

SENIOR GENESYS SYSTEM ENGINEER IST NETWORKS NOVEMBER 2015 – PRESENT

Install, configure, and troubleshoot Genesys components

Leading a team which is responsible for support live projects in terms of issues, CRs and onsite support

Plan, design, implement new projects within a team

Projects: Vakif Emeklilik, Careem, STC eServices, SMASCO Reporting Customization, ElEissa Auto, Mobily IWD, STC FO

GENESYS SYSTEM ENGINEER VODAFONE SEPTEMBER 2012 – OCTOBER 2015

Responsible for

oGenesys Reporting

oGenesys IWD

oThird party applications using Genesys SDK and GIS

oNice IEX total view applications

Projects: IPCC (Call Center transformations), IEX Upgrade, Brio to BO Migration, IWD implementation

WEB DEVELOPER BAHSARSOFT AUGUST 2011 – AUGUST 2012

PHP, Codeigniter, Doctrine ORM, Linux, MYSQL, Ajax, CSS, HTML, Jquery

Projects: Wuzzuf.net

WEB DEVELOPER N2V OCTOBER 2010 – JULY 2011

Drupal, Linux, PHP, Ajax, CSS, HTML, JQuery

Design, develop, optimize and modify web applications

Projects: Hawaa World, Mubasher Info

Skills & Areas of Expertise

GENESYS

Management Framework

Reporting

Inbound Voice

Outbound Contact

EServices

WFM

GVP

EWM

IVR Development

GIR

Routing

Troubleshooting

DEVELOPMENT

PHP

Java

JavaScript

HTML+CSS

DBMS

MSSQL

Oracle

MySQL

INTERPERSONAL

Hardworking

Team Player

Leadership

Dedication

Self Confidence

Communication

Flexibility

Certifications

GENESYS CIM8 TROUBLESHOOTING FOR SUPPORT

Genesys Telecommunications – (2016 - 2018)

812E GENESYS PLATFORM SDK8 DEVELOPER

Genesys Telecommunications – (2016 - 2018)

GENESYS CERTIFIED SIP SERVER 8 CONSULTANT

Genesys Telecommunications – (2015 - 2017)

Languages

ARABIC (MOTHER TONGUE)

Writing, Reading, Speaking

ENGLISH (EXCELLENT)

Writing, Reading, Speaking

References

References are available on request.

Contact this candidate