Ahmed Sobh Saber
**A El Salab St. Zahra Nasr City, Cairo, Egypt +201********* **********.***@*****.*** asaber
Objective
Seeking a position at well reputed company with a work friendly environment where I can maximize my 5+ years Genesys implementations and support, and be able from sharing my experience and work passion within the team to help the company grow.
Education
B.SC. OF INFORMATION TECHNOLOGY 2010 FACULTY OF COMPUTERS AND INFORMATION, CAIRO UNIVERSITY
Major: Information Technology
Minor: Information Systems
GPA: 2.6
Experience
SENIOR GENESYS SYSTEM ENGINEER IST NETWORKS NOVEMBER 2015 – PRESENT
Install, configure, and troubleshoot Genesys components
Leading a team which is responsible for support live projects in terms of issues, CRs and onsite support
Plan, design, implement new projects within a team
Projects: Vakif Emeklilik, Careem, STC eServices, SMASCO Reporting Customization, ElEissa Auto, Mobily IWD, STC FO
GENESYS SYSTEM ENGINEER VODAFONE SEPTEMBER 2012 – OCTOBER 2015
Responsible for
oGenesys Reporting
oGenesys IWD
oThird party applications using Genesys SDK and GIS
oNice IEX total view applications
Projects: IPCC (Call Center transformations), IEX Upgrade, Brio to BO Migration, IWD implementation
WEB DEVELOPER BAHSARSOFT AUGUST 2011 – AUGUST 2012
PHP, Codeigniter, Doctrine ORM, Linux, MYSQL, Ajax, CSS, HTML, Jquery
Projects: Wuzzuf.net
WEB DEVELOPER N2V OCTOBER 2010 – JULY 2011
Drupal, Linux, PHP, Ajax, CSS, HTML, JQuery
Design, develop, optimize and modify web applications
Projects: Hawaa World, Mubasher Info
Skills & Areas of Expertise
GENESYS
Management Framework
Reporting
Inbound Voice
Outbound Contact
EServices
WFM
GVP
EWM
IVR Development
GIR
Routing
Troubleshooting
DEVELOPMENT
PHP
Java
JavaScript
HTML+CSS
DBMS
MSSQL
Oracle
MySQL
INTERPERSONAL
Hardworking
Team Player
Leadership
Dedication
Self Confidence
Communication
Flexibility
Certifications
GENESYS CIM8 TROUBLESHOOTING FOR SUPPORT
Genesys Telecommunications – (2016 - 2018)
812E GENESYS PLATFORM SDK8 DEVELOPER
Genesys Telecommunications – (2016 - 2018)
GENESYS CERTIFIED SIP SERVER 8 CONSULTANT
Genesys Telecommunications – (2015 - 2017)
Languages
ARABIC (MOTHER TONGUE)
Writing, Reading, Speaking
ENGLISH (EXCELLENT)
Writing, Reading, Speaking
References
References are available on request.