Shantel Flowers

**** ******** ******, *****, ** *0452 • 646-***-**** • ac225m@r.postjobfree.com

Junior System Administrator with a IT networking background and training in penetration testing and network security. Strengths in networking, systems administrator, and LAN/WAN installation and server deployment. Extensive technical background with comprehensive training in Cisco CCNA and CompTIA Security+.

EDUCATION

BS in Information Security, New York Institute of Technology, New York, NY Graduated 12/07

Relevant Coursework

Introduction to Information Technology • PC Maintenance • Microsoft Office • Java Programming Networking Technologies and Data Communications • Windows Client • Windows Server

Database for Applications (Oracle) • Unix/Linux Network Administration • Technical Communications

Network Troubleshooting • Network Configuration I • Network Configuration II • Network Security

Windows Active Directory • Computer Forensics

Concordia University St. Paul St. Paul, MN 11/16-Present

Cybersecurity Risk Management (CRM) Graduate Certificate Program

TECHNOLOGY SUMMARY

Application Software: Microsoft Office 2007, 20010 & 2013, Sharepoint 2010, Adobe Acrobat 11, Exchange, Numara Track-it, Symantec Ghost, Autocad 2000, Quickbooks Pro 2001, Nmap, Super Scan, Cain & Abel, IPRO, OnGuard 2006 (Lenel), Taxwise, ServiceNow, SCCM 2012, Nessus, IBM Appscan, Genetec, Tripwire, Wireshark, Metasploit, Bluecoat ProxySG.

Operating Systems: Microsoft Windows 2000, XP, Vista, 7, Server 2012, Linux, Novell 6.5, MAC 10.10, Azure Cloud

Languages: Knowledge of HTML,CSS3, SQL, Java & Visual Basic.Net.

Hardware: PC assembly, repair, maintenance and upgrades, printers, laptops, blackberries, androids, iphones & tablets.

Networking: TCP/IP, Client server, LAN options, DNS, Active Directory.

Security Standards/ Guidelines: HIPAA & PCI.

CERTIFICATIONS/LICENSES/TRAINING

First Class Petty Officer in the Navy Reserve/ Secret Security Clearance

Completed A+, Network+, Security+ Training Courses

Completed Network Assurance Certificate from Texas A&M Engineering Online

CCNA Certified

PROFESSIONAL EXPERIENCE

Department of Youth and Community Development New York, NY 01/13-Present

Network Technician/ IT Cyber Security Analyst

Experience Active Directory: account set up, password resets, and unlocking accounts.

Experience MS Exchange: create mailboxes, troubleshoot, migrations.

Provide all troubleshooting and support for Cisco VoIP Support and Cisco Unified Communications Manager.

Provide recommendations for adaptation of new technologies and polices.

Develop security policies for all mobile devices using airwatch.

shantel flowers

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PROFESSIONAL EXPERIENCE (continued)

Conduct all application vulnerability scans using appscan and tripwire.

Use Appscan to scan for common application vulnerabilities, generate actionable reports, and help manage standards compliance for new web application development.

Use Appscan application reports to provide secure coding recommendation to developers.

Develop all security accreditation documents for all new web based applications in the cloud.

Install and configure new equipment, applications and upgrades for users.

Provide hardware and software support for PCs, end users and printers.

Troubleshoot all hardware, software & mobile device issues.

Use bluecoat proxysg for on premise web security.

Performing penetration testing on all web based in-house applications

Restored IPv4 LAN connectivity to Windows 7 clients.

Install CAT5e Cable runs and terminated connections at punch down block and panels.

Install, maintain and troubleshoot all issues regarding the PKI server and certificates.

Developed procedures to maintain security and protect systems from threats. Worked with the Security Manager to ensure best practices and incorporated into policy in support of our quality management efforts.

Review IA security plans.

Interacts with various departments and individual across the enterprise to achieve information security objectives.

Provides leadership and concurrence in configuration control, planning and implementation of projects for computer security and enterprise systems administration.

Allied Barton Security Services/MTA New York, NY 02/09-01/13

Security Systems Administrator

Monitored and troubleshoot all building’s access control system such as DVRs, cameras and workstations.

Processed access cards for specific building staff and contractors.

Trained all staff on using the visitor management system software.

Maintained, backup and troubleshoot the access control server.

Developed procedures to maintain security and protect systems from threats. Worked with the Security Manager to ensure best practices and incorporated into policy in support of our quality management efforts.

Department of Youth and Community Development New York, NY 01/07-02/09

Deputy Director of Helpdesk

Installed and configured new equipment, applications and upgrades for users.

Provided hardware and software support for PCs, end users and printers.

Maintained inventory for all computer and blackberry equipment.

Provided customer service for users resolving their questions and problems and logging it into the Track-It system.

Troubleshooted all hardware, software & Blackberries issues.

Administrated servers and supports networking issues.

Trained and supervised technicians performing routine service functions.

Reset users’ passwords using active directory.

Set up conference rooms for meetings with audio visual equipment such as projector, LCD and computer.

Administer DYCD’s internal website (SharePoint Intranet)

Department of Youth and Community Development New York, NY 05/06-01/07

Help Desk Intern

Provided first contact point via email, remote, and telephone for all internal system/technology problems and request incidents with distributed hardware and software.

Adhered to Departmental standards, policies, and procedures to maintain consistency, data integrity and security.

Assisted with maintaining video equipment and projector for meetings.

Installed hardware and software when needed and provided tape backup using Symantec Backup Exec.

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