Customer Service Manager
Resume:
Ugur Gulmus
Brooklyn, New York *****
***********@*****.***
Trilingual (English, Turkish, Arabic) hospitality professional seeking to contribute his knowledge and experience to a well-known restaurant brand that values a quality product and impeccable service. Has worked in both Turkey and the U.S.A, and is very familiar with the details required to provide both fine dining and casual service. Extensive knowledge of food and wine, and is well known for providing excellent customer service.
Relevant Experience
Istanbul Grill and Bar Long Island, NY 2016
Floor Manager/Head Waiter
• Train server team on proper service and dining room etiquette
• Create schedule for restaurant employees
• Manage social media to increase followers and restaurant exposure
• Consult with kitchen management on menu items
• Lead daily staff meetings
Benash Delicatessen New York, NY 2011-2012
Dining Room Server
• Top earning server in a fast paced American diner in the heart of Times Square
• Known among coworkers for excellent communication skills and customer service Istanbul Restaurant Brooklyn, New York 2011
Dining Room Server
• Suggest wine and food pairing
• Direct busboys and host to provide excellent service
• Open and close restaurant
• Handle cash and product inventory
Alibaba Turkish Cuisine New York, NY 2010
Dining Room Server
• Consistently provide quality food, beverage, and customer service
• Open and close restaurant
Simdi Istanbul, Turkey 2007
Cafe Server
• Serve specialized coffee and cappuccino drinks in the trendy neighborhood of Beyoglu Zyndan Istanbul, Turkey 2006
Dining Room Server
• Provide quality and traditional service in fish and wine restaurant in Eminonu Other Experience
Intaboro Limo Company New York, NY 2012-present
Driver
• Driver for private car service company, providing service in the tri-state area and further as directed Vakif Emeklik Istanbul, Turkey 2008-2010
Financial Advisor
• Consult with potential customers about their retirement and financial plans. Education
University of Dumpinar Kutahya, Turkey BA in Accounting and Finance 2005
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