Customer Service Project Manager

JEROME MOORE

Jeromeomoore.com 347-***-**** ***********@***.***

SUMMARY

Motivated, personable business professional with successful track record with both small businesses and large corporations. Diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor under pressure. Thrives in deadline-driven environments. Excellent team-building skills.

SKILLS

Languages/Frameworks/Libraries

Angular(1.5), Node.js, React.js, Socket.io, .NET, SASS, Bower, Gulp, Webpack, es2015

Software

Adobe Suite, NetBeans, VMWare/Virtual Box, Microsoft Visual Studio, Cisco SDM, SonicWALL, SOAPUI, Unity, Android Studio

Operating Systems

Windows 7/ Vista/XP/Server (2003,2008, 2012), OSX, Ubuntu, Cisco, Synology Linux, CentOS, Android, IOS

Development Environment/Testing Tools

Selenium, Android Studio/SDK/Device Management, Git, Ansible,

Operating Systems

Windows 7/ Vista/XP/Server (2003,2008, 2012), OSX, Centos, Ubuntu, Cisco CLI, Synology Linux, CentOS, Android

Virtualization/Cloud

VMWare/Virtual Box, Docker, Android/Xcode Emulation, RealVNC/NoVNC, Synology Linux, OpenStack

Database/Production Tools

MySQL, MongoDB, Monet DB, Redis Cache, Oracle Linux, MSSQL, nGinx, Apache, HAProxy, pm2, cloudflare,

EDUCATION

Bachelors in Computer Systems – (Pursuing), New York City College of Technology

Associates in Information Systems, Monroe College

EXPERIENCE

September 2016 - Present

September 2014 – September 2016

June 2014 - Present

Front-End Engineer, Systemongrid.com

Current projects include: Web-based SSH client (Node.js web sockets,) virtualized console (VNC Proxy integration) Intercom integration, Site-wide SEO (GA, Hotjar), Forum (discourse)

Designed central API framework for company HR system using node; mongo dB as a data backend with express serving middleware.

Provided architecture requirements and design, and Incorporated best practices such as Agile development, Code and design reviews, modularization, and test-driven development.

Created API for telephony/VoIP for AVR transaction system (node, express)

Front-End Developer/Systems Admin – Dev-Ops/Apple QA Testing, DefenseMobile.com

Responsible for website/operational support systems such as: DMC Internal Wiki, API Technical Documentation, Support web chat module (web implementation, customer service representative training), Store Locator API Creation/Website integration, Internal DMC IT Ticketing Systems and office human resources platforms.

Was tasked with creating/updating, provisioning and maintaining system platforms for RadioShack DMC kiosk (Android-Linux based touch screen proto-type), Milicash/MiiSource Production and development servers (AWS CentOS remote deployment), Reporting Systems (CentOS/Ubuntu local deployment with Monet DB installation), Internal operation systems (Synology NAS with Hypervisor virtualization setup).

Mobile system/APN seed testing: responsible for apple versions 7.1 to 9.2.1 and Android Kit-Kat to Marshmallow for compliance involving DMC MVNO mobile configuration/unit testing. Tested new revisions/releases/bug-fixes of apple software with all cell models available (iPhone, Samsung, Nexus, Motorola). Was responsible for recording configuration data, test cases, feature functionality, and inter-operability with DMC services.

Saved company more than $25,000 annually by consolidating servers/services with existing platforms, gaining knowledge of tech stack systems to eliminate the dependency on external vendors, evaluating new/standard technology against the current working stack for scalability and performance shortcomings.

Principal, RomeCode.com

Project lead for online/web presence

Lead customer liaison/content management for Coded email blasts, submission forms, game testing and pop-up advertisements for website release

managing web designer/creative group, implemented functional input for future site

Implemented MongoDB, local windows server for product modeling and customer profiling. Implemented Angular.JS, Bootstrap, for responsive robust user experience. Current projects include notepad++ contributions, floor tile (Java, OpenGL).

October 2013 – June 2014

Web Developer/Systems Administrator, Zingrevolution.com

Responsible for strategic solutions for marketing and events related to specific major creative licenses.

Solely responsible for normalizing customer and product database for efficiency and ease of use; Implemented Mongo dB in Magento backend, responsible for a 50% decrease in load time on the website.

Represented IT Department in production and budget meetings.

Responsible for a networking overhaul that included saving the company over $10,000 In supplies equipment with calculated technology and workflow conservation.

Delegated tasks for Web department for Landing pages’/e-mail campaigns; Controlled workflow contributions to ensure no code redundancy.

October 2011 – June 2013

Web Content Manager/Network Administrator, PatientsMedical.com

Compiled, managed, and maintained the information content and organization of Patients Medical P.C., Indian Egg donors DBA, and 42nd St. Capital LLC –

Updated, upgraded, and maintained webservers (Windows 2003, Ubuntu), MySQL Database (MySQL Workbench), managed SEO and paid advertising with Google Ad Words/Hub Spot.

Represented IT Department in production and budget meetings.

Managed a 3 server 60 computer environment in high paced call center.

September 2009 – May 2012

Technology Consultant Sun Pony Inc.

Developed web sites and promotional media for small businesses. (WordPress, Joomla)

Utilized contemporary design to create concise web sites for specific client needs. (Site creation included use of CSS, HTML, JavaScript, MySQL, PHP, E-commerce

Created and assembled web graphics, including logos and advertisements.

Designed email blasts and newsletters for site launches and event announcements.

September 2006 – May 2009

Network Administrator/Project Manager UpNorthServices.com

Managed, configured, and organized 4 cyber client servers from both on-site and remote locations.

In house technical monitoring, servicing 2 20-computer networks with over 70 users, 3 VPN connections, and 3 Servers (2 Domain Controllers) equipped with Microsoft server 2003.

Lead the planning and implementation, simplified the scope and deadline goals, provided direction and support to team members and contractors alike. Closely monitored the progress, while reporting detailed weekly status reports to the CEO of the company.

Used Active Directory tools to manage Permissions, Authentications, and Storage options.

Communicated computer concepts to customers and employees concisely to facilitate understanding. Responsible for network, hardware & software system upgrades. Also provided phone support for employees in different locations. Learned and mastered varied computer programs for different areas of specialty; was then able to train employees on the usage.

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