Engineer Six Sigma
Resume:
John F. Karr
**** ********** ****., **** ***
Culver City, CA 90230
****.****@****.***
Self-motivated problem solver, client-centric MBA/Lean Six Sigma Black Belt leader, with 11 years’ experience providing dynamic business management, operational improvement, and leadership. Intends to bring innovative data-driven problem-solving, active team building, and effective project management abilities to your organization.
PROFESSIONAL EXPERIENCE
Department Manager
AZ Air Conditioning and Heating, Inc.
Van Nuys, CA - January 2016 to October 2017
Managed the operations of a new insulation department, including project and inventory management, budgeting, sales projections, profit and loss statement, and team building.
Increased insulation department sales $366,000.00 in 4 months compared to 2015, with Lean Six Sigma.
Revised departmental business objectives, to align with operational, and strategic goals and objectives.
Major Clients: Costco & Home Depot.
Customer Relations Manager
AZ Air Conditioning and Heating, Inc.
Van Nuys, CA - February 2014 to January 2016
Managed process improvement projects with Lean Six Sigma, and used voice of customer feedback from client satisfaction surveys, equipment installations, & sales calls, to prevent issues and increase profits.
Managed and coordinated with other departments, to resolve over 5,000 client satisfaction surveys issues.
Successfully decreased customer complaints by 27%, and increased the voice of customer rating to 96%.
Improved business processes, which increased client satisfaction, loyalty, and retention.
Major Clients: Costco & Home Depot.
Academic Expert
BrainMass, Inc.
Newmarket, NH - February 2012 to June 2014
Provided business, management, accounting, and psychology tutoring for students.
Facilitated student learning experiences, through instructional communication.
Agent
New York Life Insurance Co.
Los Angeles, CA - September 2010 to January 2012
Used consultative techniques to obtain client financial requirements, and provided viable solutions.
Sold $300,000.00 in annuities to clients, and 500,000 in life insurance.
Provided insurance and financial analysis for business owners, and individual clients.
Engineer / Senior Engineer
IBE Consulting Engineers, Inc.
Sherman Oaks, CA - April 2006 to May 2010
Elicitation of project requirements from stakeholders, and production of project deliverables, plans, and specifications.
Managed 10-15 consulting engineering projects and staff simultaneously and promoted to Senior engineer within two years.
Reduced change order costs 17%, by introducing Design for Six Sigma methods during the project design phase.
EDUCATION
Lean Six Sigma Black Belt
Villanova University, College of Professional Studies
Master of Science Industrial-Organizational Psychology
University of Phoenix, School of Advanced Studies
MBA in Business Administration
University of Phoenix, School of Business
Bachelor of Science Business, Accounting
University of Phoenix
Core Competencies:
Adaptable
Time Management
Decision-Making
Leadership
Relationship Building
Project Management
Team Development
Communication
Computer Skills:
Minitab 18
Microsoft: Access, Excel, PowerPoint, Project, and Word.
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