Customer Service Real Estate

Cynthia M. Powell Upper Marlboro, MD ***** ********@*****.*** 240-***-****

Areas of Expertise

Customer Service Management Strong Communication Skills

Office Management Training/Coaching

Analyzing and Evaluating contracts Travel Management

EMPLOYMENT

Leasing Consultant – 2014-Present

Deliver timely and remarkable customer service to residents.

Process new leases and conduct tours of the property.

Resolve residents’ concerns and issues. File guest cards and qualify prospective tenants by covering all criteria.

Have prospect complete application and secure deposit in accordance with company procedure and fair housing requirements.

Complete and maintain maintenance service request, close-out and file in a timely manner

Evaluate credit reports, background checks, prior to tenants’ approval or disapproval.

Gather information about current markets and competition. Thorough knowledge of lease term specifications and policies. Fully aware of current rental rates, sizes, locations, and all amenities of property.

US Airways, Inc., Ronald Regan National Airport, Arlington, VA - 1990-2014

Customer Service Supervisor

Develop strategies to deal with hundreds of passengers during irregular operations resulting from cancellations, mechanical delays, etc.

Manage a team and improve levels of engagement with passengers, and provide excellent customer service.

Responsible for planning, delegating and assigning different tasks to agents, daily.

Handle irate customers with a high level of professionalism and calmness. Provide assistance to passengers and expedite their travel arrangements.

Conduct performance evaluations and improvement plans for subordinate agents.

Customer Service Agent

Efficiently process travel reservations and produce passenger tickets at airport counter.

Utilize computer system (SABER) to perform tasks. Extensively interact with traveling customers including problem solving, monitoring and troubleshooting daily airline issues.

Provide training and mentoring to new employees in operations and customer service.

Reservation Agent

Make reservations for passengers and solve passengers immediate travel problems.

Use experience and training to predict and avoid potential issues from escalating.

Worked in the “Q” department, which involves handling schedule changes, cancellations, etc. Make outgoing calls to notify passengers of changes pertaining to their itineraries.

Exit Signature Realty Realtors, Clinton, MD

Real Estate Agent – 2004-2008

Handle interactions with clients in preparation of selling or buying homes.

Participating in marketing activities to identify prospective buyers and sellers. Conducting marketing presentations to prospective sellers and performing competitive market analysis.

Showing various properties to buyers as well as planning and coordinating “Open Houses.” Assisting buyers in obtaining financing; negotiating and coordinating sales transactions.

Use and operate computer, Internet and fax machines in performance of real estate

marketing transactions.

Update and enter listing information in MRIS, and handle contracts during negotiations.

EDUCATION

B.A. – Psychology, George Mason University, Fairfax, Virginia

Real Estate License and Certificate from the state of Maryland

AFFILIATIONS

Prince George’s County Association of Realtors

Step Ahead Program (non-profit, community-based organization)

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