Sales Customer Service

Deborah M. Selby

Email: ***********@*****.***

* ************* **. ****** *.J.

Cell 732-***-****

Long Term Teacher, Account Executive, Supervisor, Corporate Trainer, Sales Dynamic 30 year telecommunication retiree, proficient in problem resolutions, interdepartmental work flows, sales, and proven experience to lead and motivate teams while delivering excellent customer service. Experienced in facilitating and leading continual improvement projects with cross functional teams, and training as required. Also an educational professional skilled at teaching middle school students with special needs. Source For Teachers, Inc - (Educational)

Long Term Substitute Teacher - Franklin Township, Piscataway - (September 2013 - Current) Develop and implement lesson plans for grade 8 students with disabilities. Write and administer tests, set goals to meet individual abilities. Open communications with parents, and administrators to ensure success inside of the classroom.

VERIZON CORPORATION, INC. (Telecommunication - Industry) Account Executive – Newark, NJ (October 2005-Retired December 2012) Prepared sales quotes, and proposals for a range of products while generating, developing and closing new large B2B customer sales. Coordinates interdepartmental installation, testing, and distribution processes.

Sales Supervisor – Shrewsbury, NJ (January 1995-2005) Developed and coached sales associates to attain corporate sales commitments, acts as point of escalation for problem resolution. Communicates strategic initiatives, and tactics for revenue performance levels across lines of business for implementation. Analyzes, sets, and monitors performance standards using motivational techniques. Corporate Trainer – Mount Laurel, NJ (March 1987-1995) Facilitated diversity management sessions across the Verizon region. Delivered culture change materials to senior management, managers, and associates including quality improvement processes.

Sales Consultant – Ewing (December 1982 - March 1987) Responsible for attainment of revenue objectives through business sales. Educated customers of promotions, products and services which impact their business while focusing on customer relationships and overcoming any objections. Education / Affiliations

BS Business Administration – Kean University

Graduate Coursework in Project Management – Stevens Institute of Technology Six Sigma Black Belt - Villanova University

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