KAREN DAVIS 206-***-**** ac21se@r.postjobfree.com

EXECUTIVE SUMMARY

-Management experience extends in operations, manufacturing and procurement of Aerospace, Automotive and Wireless Electronics Industries.

-Passionate about quality and customer satisfaction. Record of improving efficiency, productivity, and profitability through automation and process improvement.

-Outstanding interpersonal, motivational, and presentation skills. Analytical, articulate and diligent team leader.

-Working knowledge of Microsoft Office; Word, Excel, and Outlook.

-Human Service experience extends to working with youth and adults with Developmental and Learning Disabilities to become successful and functional in daily activities and functions that support the quality of life in health and education.

-Clinical knowledge of Developmental Disability (DDD), DVE and KCDDD as well as essential DSHS services.

-Experienced and coached the process of reviewing and preparing financial documents for client and government support.

CORE COMPETENCIES

-Provide Information Technology solutions in the areas of Project Management, Operation Support, Hardware/Software and Staff Augmentation.

-Contract Negotiator and Business Plan Preparation.

-Experienced Cost and Price Analyst for King County, Boeing and Kenworth Production teams.

-Financial forecasting for Sheet Metal, Commodities and Frame Sections.

-Coordinator of Engineering work statements with design/production teams.

-Experienced Wireless and Mobility Technology Analyst with Product Training and Marketing emphasis.

-Experience Data Compiler using AirWatch Applications to incorporate Maas360 Software interface with Mobile Devices (MDM).

-Marketing and product placement in store and out of store advertising and promotion.

-Experienced with 3G/4G/LTE Network integration and network components of various call flows.

-Working knowledge of Linus OS administration and troubleshooting.

-Working knowledge of XML and REST Web Services.

-Experienced Business Data Analyst.

PROFESSIONAL EXPERIENCE AND CONTRACTS

Federal Way Public Schools – Federal Way, WA - February 2017 to Present

Special Education, Math and Technology Instructor, K-12

SKCAC Industries – Kent, WA - March 2017 to Present

Part-Time Seasonal, Employment Specialist

-Supported individuals with disabilities to obtain and maintain employment and or volunteer positions in a community based position to achieve employment goals based on the individuals’ person-centered planning/career mapping goals.

-Conducted and participated in review sessions with representative agencies and advocate to coordinate efforts to achieve workforce goals.

-Perform vocational assessments of participants. Monitored, evaluated and documented program information used for case records and assigned case descriptors.

-Auditor of case actions for review and accuracy using Health Plan Finder (HPF) and Apple Health Care guidelines and recommendations.

King County Information Technology – Seattle, WA - June 2016 to December 2016

Consulting Analyst and Communication Specialist

King County Wireless Services and Devices – TLT Employee

-Analyst Project Management Team Member assigned to integrate Maas360 Software to Mobile Devices.

-Provided IT Help Desk support for AirWatch Applications to interface with VPN and MDM configurations.

-Coordinator for King County IT Department – Wireless Services and Devices.

-Managed procurement with Vendors such as: ATT, Sprint and Verizon; to oversee end-user billing, equipment training and usage of department current and future mobility plans and service.

-Developed and Trained Field Staff and facilitated merger for procurement of equipment purchases using King County procurement applications and processes.

-Managed and fulfilled work orders generated from the call center for request to purchase/activate and provided troubleshooting for Cellular Phones, Tables, Laptops, MIFI Devices and Sim Cards.

ABN Technology – Seattle Metropolitan - March 2016 to June 2016

Wireless Consultant – Contractor

-Served as a Subcontractor on various projects for City of Seattle, King County Information Technology and Samsung Electronics.

-Analyzed feasibility data and financial statements for Telecommunication products and services.

-Researched, recommended and purchased Wireless Devices and Services

Samsung Telecommunications – Seattle Metropolitan - March 2014 to March 2016

Field Sales Manager 20/20 Partner – 100% Travel

-Wireless Electronics Manager responsible for 30 stores, 120 Sales Associates including Store Managers.

-Pacific Northwest Territory – Seattle/Tacoma, WA and Metropolitan Interstate-Five Corridor.

-Samsung Product Knowledge – Expert Level responsible for In-Store Demonstrations and Marking of Samsung Mobile Devices and Services.

-Managed Training Programs and Certifications for Sales Associates.

-Managed and tracked in store sales, customer demographics and Marketing Events daily.

-Managed and maintained in-store product placement to increase Advertising using the Ecosystem and Life Style methods.

-Prepared daily reporting to Regional and District Management.

Independent Cellular/Wireless Consultant – Seattle, WA - August 2009 to March 2014

Cellular Phone Retail Store Owner and Manager for Pre-Paid Wireless Phones and Services.

-Consultant for Wireless Cellular Phones and Internet Services.

-Directed and managed all operations including 3 employees and 747 square foot store.

-Established Operations Budget and Operations Procedure Manual.

Cellular North West – Seattle, WA - August 2009 to September 2013

Owner and Wireless Consultant

-Retail Sales for Mobile Cellular Phones and Internet Wireless Products.

-Responsible for Managing a full-service Post Office Box and Shipping Services for Domestic and International.

-Responsible for Accounting, Inventory, Banking, Sales, Marketing/Advertising.

-Hired and trained own labor force.

-Completed 13 projects for small business within the community.

-Established supply and demand inventory system, using Excel Spreadsheets with Pivot Tables and Charts.

-Established new market and increased sales by 60%.

Kent School District – Kent, WA - August 2006 to June 2008

Special Education Paraprofessional

-Instructor of Inter-Active Reading and Math Computer based programs for Secondary Education Junior and High School Classrooms.

-Developed and implemented Math Tutoring Sessions.

-Classroom Facilitator and Teaching Assistant.

Seattle Public Schools – Seattle, WA - September 2000 to June 2006

Special Education Paraprofessional

-Prepared Student Academic Information from Assessments.

-Provided Staff and Teachers with essential information to meet the Student academic needs.

-Tutored in Algebra, Geometry, Reading and Writing for grades K-12.

-Served as a Volunteer Para Educator for After-School and Summer School Programs.

City of Seattle – Seattle, WA - 2000 to 2001

Administrative Assistant

-Contractor for Drainage and Wastewater Division.

-Updated and implemented Safety Training Programs to meet state compliance.

-Team leader of the Data Collection, development and tracking system for short-term department objectives.

-Prepared purchase orders and travel requisitions.

-Meeting Facilitator for groups of 30-300 participants.

-Dispatcher for Field Crew emergency repairs and daily job work orders.

Washington Mutual Bank – Seattle, WA - 2000 to 2001

Customer Service – Mortgage Loan Servicing and Title Processor

-Provided customers with Escrow, Insurance and account payment information.

-Knowledge of property legal descriptions and tax parcel information.

-Processed mortgage loan funding packages.

-Requested mortgage pay-off quotes.

Internal Revenue Service – Seattle, WA - 1999 to 2000

Customer Service – Tax Preparation

-Provided customers with tax records and account information.

-Assisted customers with IRS guidelines, procedures and forms.

-Researched Tax Law and interpreted for customers.

PACE Staffing Netwok - Seattle, WA - 1998 to 1999

Contractor - Medical Billing and Accounts Payable -Group Health

-Responsible for posting payments, adjustments and rejections to patient accounts in accordance with policy and procedures.

-Identify accounts that required additional research and make line item adjustments as directed for payouts and denials.

-Collaborated with Insurers to resolve invoice discrepancies and issues.

-Finalized and closed batched reports using Excel Spreadsheets, Microsoft Data Collection Software derived from Windows Platform.

-Successfully demonstrated independent professional initiatives to ensure accurate posting.

-Exceeded expectations resulting in 100 percent accuracy of high volume documents using scanners in a fast paced environment.

Kenworth Truck Company – Renton, WA - 1997 to 1998

Quality Assurance and Materials Clerk

-Initiated new tracking system for archive retention documents.

-Prepared quarterly reports, graphs and quality assurance grids for Truck products.

-Assisted Management and Production team with all aspects of material ordering, shipping/receiving and delivery logistics.

-Monitored daily inventory control and central supply.

Boeing Commercial Airplane Group – Renton, WA 1991 to 1995

Materials/Procurement Administrator and Lead Data Technician

-Team Supervisor assigned to lead reproduction of Flight Operational Manuals using electronic data storage and full-page color scanners.

-Analyzed reports and data tracing systems.

-Trained/developed and implemented new processes and procedures to Team Members and Managers.

-Developed and implemented training manuals and programs resulting in more efficient productivity with fewer design errors.

-Knowledge of CATIA Engineering drawings and specifications.

EDUCATION AND CERTIFICATIONS

-Bachelor of Science (B.S.) Business Administration – City University, Bellevue, Washington,

-2007 Graduate

-Washington State Substitute Teacher Certification

-Washington State CPR Certification

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