Customer Service Management

Location:

Posted:

October 30, 2017

Hina Afsar

Email: *************@*****.***

OBJECTIVE: To obtain a job in Finance and related activities.

EDUCATION:

C.T. Bauer College of Business, University of Houston, Houston, TX

Bachelor in Business Administration in Finance

GPA: 3.1

HONORS AND CERTIFICATION:

Dean’s list: Fall 2013, Spring 2013

George Foundation Scholarship: Spring 2013-Spring 2017

Halliburton Leadership Certificate: Spring 2016

Energy Trading System GasPro certification: Fall 2016

Entrepreneurship Certificate: Spring 2017

EXPERIENCE:

Scholarships and Financial Aid Student Worker/Part-time Employee

University of Houston Fall 2015 – Summer 2017

•Utilize and spend up to $1.8 million in college work study for the fiscal year

•Resolves general and complex awards issues by utilizing financial aid management system to analyze applications against criteria and availability

•Made adjustments, additions, and cancellations of awards on students accounts to meet federal guidelines

•Counsels students and parents concerning available financial assistance opportunities and reviews unusual circumstance documentation.

•Ensure that awards are appropriately disbursed and credited to students’ accounts.

Banquet Server

Houston Country Club Summer 2014 -Fall 2015

Part of a 10 member team that worked in organizing upscale events

Maintained the quality of customer service while serving guest at different events

Brainstormed ideas to come up with new strategies for every event

Balanced work responsibility and the served guests at a party of over 800 members

Student Office Worker

University of Houston Wellness Center Fall 2013- Spring 2015

Respond to all incoming calls, emails, and questions that come from Student, Staff, and Faculty

Manage and promote the Wellness Center at events held throughout the campus

Assisted with campaigns and educational events related to health and wellness

ACTIVITIES:

Institute for Supply Management (ISM) Fall 2014 – Spring 2015

Houston Food Bank Volunteering Fall 2014 Bauer Ambassadors Spring 2016

SKILLS

Microsoft Word, Excel, PowerPoint, Oracle PeopleSoft

Fluent in English and Urdu