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George Ramirez

Olympia, WA. ***** 360-***-****

https://www.linkedin.com/in/george-ramirez-60636851 ********@*******.***

Customer-Centric, Detail-Oriented Technical Engineer

Implement Effective Ideas to Execute Project and Resolve Customer Issues

Provide deliverables with exceptional execution and skill while gaining customers’ trust. Exceed customers’ expectations with innovative solutions that simplify and increase production. Utilize extensive knowledge and experience to mentor and lead teams to successfully execute project plans. Known as trustworthy, dedicated professional amongst colleagues and customers.

Technical Experience

IT Hardware Concepts

RAID, SAN, Erasure Coding virtual storage, x86 and Power Server Architecture, ISCSI, SCSI, optical, Brocade/Cisco Setup and Zoning, White Paper creation, OSI Model

Pre / Post Sales

Solution Architecture, Implementation and Configuration, Solution integration, Training and Education, Business Value, Customer Satisfaction

Linux / UNIX

File Systems, Network device and protocol configuration, Directory Structure, System install, Performance management and Troubleshoot, Scripting, Perl, Bash, ssh, telnet, FTP, NFS, DNS, DHCP, SAMBA

Windows

Management, Active Directory, Group Permissions, System Install, all Windows O/S, Power Shell, File system and User security, ssh, telnet, remote desktop, CIFS, DNS, DHCP, ISCSI

Other

Project Management, Collaboration with other teams, Creation of standard operation procedures and knowledge articles, White papers, etc., disaster recovery design, Standard backup infrastructure, DC – Racking Stacking Power, Gear Cabling, etc., Copper/Fiber Optic, Testing/Cabling Standards, Enterprise level, LAN/WAN, Environment, TCP/IP, domain architecture

Professional Experience

IBM 1999 – Present

Client Technical Engineer, Pre-sales / Post sales, North America 2011 – 01/2017

Manage wide variety of IBM hardware and software; including mobile devices, software defined storage, Cloud / Hybrid Cloud (e.g. public / private) System and network connectivity, Data Centers, disaster recovery, storage devices, back up recovery software, and 3rd-party vender equipment.

Manage customer relationships and service account environments, meeting needs with architect and design of effective solutions.

Set up proof of concept (POC) or proof of technology (POT), at times building POC either from VMware or physical machines, racking and stacking, dropping networking cables, finding power, installing Operating System.

Meet annual revenue expectations, due to analyzing the root cause of defects, solving customer issues after sales cycles closes and notifying Development team about issues for resolution.

Build trusting relationships with customers and sustaining customer, bringing about invitation to participate in customers’ design and architect stages prior to implementation.

Software Senior Test Lead, USA, Romania, Israel, Beijing 1999 – 2011

Managed 4 teams across globe which handled testing and quality assurance (QA) of IBM software. Trained, mentored and led each team, which consisted of 5 to 9 team members to meet IBM standard process of deliverables. Managed projects by creating business plan and test schedule and delivered over all sizing requirements, including people resources, hardware resources, machine usage across geographies.

Build and Lead QA Teams across the globe to meet deliverables

Built lab environments in data center, installing physical machines and switches, setting up various storage devices, building racks, troubleshooting and fixing equipment breakages and ordering needed equipment as budget permitted, meeting needs of development engineers and test teams.

Implemented security protocols and patch management for more than 1K machines and built test environments, ensuring test cycle deliverables were met.

Performed software design reviews with development, enabling successful testing, defect verification, script writing, and scenario design from customer perspective.

Verified new software development, allowing validation of defect fixes.

Additional Experience

IBM, Kirkland, WA

Technical Consultant Contractor

Microsoft, Kirkland, WA

Technical Consultant Contractor QA Engineer

Boeing, Seattle WA

Electrician Flight Test Metrology Electronics

Education

Computer Engineering, Evergreen Valley College, Seattle WA.

Certificate of Completion, Electrical & Electronics Bay Valley Technical Institute, Santa Clara CA.

Avionics, South Seattle College – South Campus, Seattle WA.

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