Test Quality Assurance

MOHAMMAD A. ALHAJ

Fremont, CA *****.

Phone: 650-***-****.

***********@*****.***

U.S Citizen

Award - winning Testing and Quality Assurance Engineering Director

SUMMARY

Team builders, self-starter, very motivated engineering test quality assurance and operation leader, with 20 + year’s hands on technical and leadership experience on startup environments to mass market products testing QA software, hardware, mobile application on the consumer electronics audio, video, multimedia, sensor motion., automotive, GPS/ media devices . Managing 30+ test engineers QA organization locally and internationally.

SKILLS

Excellent verbal and communication, presentation skills. (Fluent in English, Arabic and Chinese).

Solid experience driving SDLC, Agile, Sprint Scrum, war room, waterfall methodologies.

Certified Six Sigma Black Belt quality improvements process, Root Cause Analysis, FMEA, DFMEA, MSA, GR&R, CP, CPk, DFT, DMT, DOE, DMAIC, Lean, CAPA, NPI, and DFSS. ISO 9001, ISO/TS16949 and ISO/TS 26262.

Teams and organizations building, operation process, budgets, supply chain, resources allocations and cost reductions.

PROFESSIONAL EXPERIENCE

Director System Test, Quality Assurance Engineering 03/ 2013 TO 10/ 2017

AUDIENCE, KNOWLES COMPANY MOUNTAIN VIEW, CA

Setting the vision, roadmap and direction of the System Test and QA Organization, establishing test strategy, test planning, test cases automation and tools developments, test matrix, KPI and measurements criteria, risk, mitigation for multiple products from concept NPI phase to product sustain phase to aftermarket and customers support.

Ownership testing and shipping best class SW/ HW, application, for complex mass market chip semiconductor and devices audio, video, VR, AR, multimedia, wearable sensory, sensor motion, automotive multimedia system and consumer electronics advance technology products.

Managing corporate manual, automation, tools developments and execution, NPI manufacturing test, product developments test cycles, features test, benchmark performance test, and field user trial test, certification test such as FCC, Wi-Fi, and Bluetooth.

Designed and built world class automation test framework test infrastructures and tests matrix to support simultaneously multiple products line testing resulting in increased test coverage and reduced end to end complex system test cycle’s execution time by 70% and increased capturing defects by 35%.

Lead the customer’s complaint, defects champion, RMA’s root cause analysis, 8D’s. Reduce RMA’s from 15% to 3.5% within 12 months resulted on customer’s satisfaction and company saving $ 2 million.

Foster efficient and effective communication between test teams, development teams, product management on requirements definitions and reviews, designs reviews, code reviews, releases scopes, test cycles, defects evaluations, process improvements and final release sign off approvals to customers.

Built, recruit; manage customer focused end to end engineering QA organization locally and internationally China, India and Europe. Grew QA test organization team from 8 to 30 outstanding engineers over 14 products line within 2 years.

Sr. Director QA Testing Operation Engineering 2010 TO 2013

RAND MCNALLY, INC SKOKIE, IL

Led the QA and operation department on high volume automotive SW/HW GPS products that combine robust commercial trucking navigation, on board Sirius XM radio, voice assistance, build in Camera, hands free calling and texting device.

Managed and design products testing from idea concept, NPI manufacturing phase, SMT to products development testing into after-market support.

Reduced GPS HW/SW RMA’s from 20% to 4.5%. and reduced the customers support hotline calls by 60% within 6 months period.

Shipped 11 well know products dashboard and in- dash 5’’, 7’’ and 10’ products line to millions of commercial trucking customers.

Designed tests and shipped best class Fleet Managements SW and based cloud applications that support millions of users around the globe.

Managed ODM/OEM operation china, Taiwan and US mass market products HW bring up, SMT, testing thermal, chock, drop, heat and cold, radiation, interference testing, cold start test, ageing tests, manufacturing production end of line testing and process improvements, including packaging and accessories.

Mobile Devices Testing and QA Director 2000 to 2010

MOTOROLA INC. LIBERTYVILLE, IL

Managed the mobile devices test organization 50+ engineers to develop and test best class SW/HW releases across multiple platforms Android, windows, WinCE, Symbian, Web, iOS and chromes, and across various wireless communication technologies GPRS, GSM, CDMA, WCDMA, UMTS, LTE, HSDPA/HSUPA, GPS, Multimedia, video, audio, and wireless connectivity’s, Wi-Fi IEEE 802.11a/b/g/n/ac series, Bluetooth, and USB, LAN, WLAN.

Managed the corporate mobile device system test and QA test execution of manual, automation and tools, internal lab black, white and gray box testing, unit, sanity, regression, integration, systems performance, conformance, capacity, graphic user interface tests certification GCF, PTCRB, OMA, FCC, Wi-Fi, for mass market products.

Technical expertise on mobile devices and debugging the components of engine stack DSP, physical layers, RLC, MAC, RRC, MME layers, Transport and Logical Channels messages and modes, SHO, HHO, measurements reporting, RAT, IRAT, CS/PS call flow, NAS,, multimedia, video/audio telephony, data throughputs, LTE, VoLTE,CSFB, GERAN,UTRAN, EUTRAN, EPC, NW massages and interfaces protocols, including but not limited to IP, TCP,UDP ARP, PDCP, Tunneling, GTP-U, SGSN,GGSN,-GW, PDN-GW.

Manage multimillion dollar lab test equipment and resources allocations using state of the art ODM/OEM test equipment’s such as Rode Schwartz, Anite, Spirent, Anritsu simulators, RF enclosures, power measurements, Audio, video Precision.

Directly interface with customers and carriers to resolve issues, lead failure root cause, logs, panic, defect analysis. Work closely with internal and remote teams to resolve customers facing issues.

EDUCATION

MSEE Southern Illinois University, U.S (Wireless Communication Engineering).

MBA George Washington University, U.S (Manufacturing and contract managements).

BSEE Philippines University (Navigation and wireless communication).

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