IT Professional

Ramon D. Hollis *.********@*****.***

*** ********* ******, ********, ** 30060 Residence 770-***-**** Cell: 404-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

Proactive Self-Starter

Successfully Initiates Processes and System Improvements

To Increase Efficiency and Staff Effectiveness

Solutions-oriented Information Technology Expert who combines cross-functional technical know how in designing, implementing, and integrating cost-effective, high performance solutions that meet challenging business needs. Proven ability to deliver projects on time, within budget, and with documented results that exceed expectations. Key strength is identifying and communicating clear and concise goals that focus on results throughout the project life cycle.

AREAS OF STRENGTH

Isolation and repair of hardware and software impairments

Problem resolution and analysis

Software application support and development

Strategy identification and implementation skills

Personnel training, team-building, and supervision

Monitoring and maintaining of Windows servers

COMPUTER / TECHNOLOGY

C#.Net, VB.Net, ASP.Net, SharePoint, VMware, JavaScript, JAVA, PHP.net, XHTML, CSS, Visio, Visual Studio, SQL, Windows Server, Microsoft Office Suite,

PROFESSIONAL CAREER PROGRESSION

SCORE Atlanta, Atlanta, GA, Network / Systems Administrator March 2014 – October 2016

Installing and supporting network hardware and software. Analyzing, isolating and resolving network efficiency and outage issues.

Adding, modifying and deleting user accounts, permissions and hardware devices in a domain environment utilizing Active Directory.

Monitoring network to ensure security and availability to specific users. Determining network and system requirements.

Troubleshooting and rectifying impairments reported by users. Configuring, supporting and troubleshooting, pc operating systems, and various software applications including standard Microsoft products.

Performing hardware repairs and installations of laptops, MACs and PCs, printers, scanners, CPU’s, memory, floppy/hard drives and CD/DVD players. Utilizing root cause analysis to resolve computer-related efficiency issues and to recommend the purchase of new equipment.

Programming network telephones for new and existing customers.

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Various Clients, Independent Technical Consultant Atlanta, GA December 2007 – present

Providing technical expertise in the area of analyzing data, and problem solving to support my clients’ business needs on site and via remote access.

Configuring, supporting and troubleshooting, pc operating systems, network connectivity, and various software applications including standard Microsoft products.

Performing hardware repairs and installations of laptops, MACs and PCs, cellphones, printers, scanners, CPU’s, memory, floppy/hard drives and CD/DVD players.

Utilizing root cause analysis to resolve computer-related efficiency issues and to recommend the purchase of new equipment.

Creating corporate logos and slogans.

Assurant Solutions, Marietta, GA Lead Operations/Business Analyst December 2006 – December 2007

Led project teams by mentoring and monitoring project team members to achieve results.

Established the fluid integration of new/modified solutions into existing processes and systems. Utilized SQL to locate and retrieve data.

Defined business requirements via standard analysis techniques such as flowchart analysis, collecting data, and current and future process mapping.

Directed the analysis and implementation of multiple (medium to large size) complex business and information technology software applications.

Technical Consultant – Home Banc Mortgage, Atlanta, GA Windows Server Administrator May 2005 – December 2006

Utilized Active Directory to allocate resources to authorized users and workgroups.

Administered and maintained systems for quarterly security upgrades and updates.

Granted loan officers system access and ID’s for quarterly application updates and security patches. Implemented group polices.

Analyzed system ID’s to confirm that system users did not have insufficient access or unauthorized access and used Windows Server to create and delete user accounts.

Deployed applications as requested by end users.

AT&T Corporation, Alpharetta, GA Computer Programmer/Software Problem Resolution Analyst September 1995 – January 2005

Served as an application development expert and single point of contact for analyzing and solving complex project management issues.

Integrated other disciplines and specialty groups into a team effort, forming a structured development process that proceeded from concept to daily production support.

Authored new procedure manuals (including, the standard operating procedure for processing VACS daily process routine, which generates $50 Million per year, to ensure consistent workflow.

Proposed innovative solutions that resolved workflow problems by utilizing tools such as root cause analysis.

Hands on expertise in isolation and repair of applications software impairments by use of system commands and displays, control panels, technical references, and problem determination software to ensure system integrity.

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EDUCATION/TRAINING

CHATTAHOOCHEE TECHNICAL COLLEGE, Marietta, GA

Associate of Applied Science in CIS / Computer Programming

GPA: 3.4/4.0, President’s List

Additional Training Modules

A+ Certification Course

Network + Certification Course

Microsoft Certification Systems Engineer Courses

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