Customer Service Microsoft Office

TANNER MACDONALD

** ** ****** ********

Dartmouth, Nova Scotia

B2W 5E2

902-***-****• Email: ***************@*****.*** • linkedin.com/in/TannerMacDonald Recent graduate from Saint Mary’s University with customer service experience and proven leadership abilities. Seeking opportunities to utilize integrated marketing and communications skill set in a collaborative and forward thinking environment.

EDCATION AND TECHNICAL SKILLS

Saint Mary’s University Halifax, NS (May 2017)

Bachelor of Commerce, Marketing Major Psychology Minor Microsoft Office Suite Adobe Creative Suite 3D Modeling & Printing Social Media (Facebook Instagram YouTube Twitter Snapchat) Windows and Apple Operating Systems

RELATED MARKETING AND COMMUNUICATIONS COURSES

3379 Marketing Management

• Worked in a group to develop a product from concept to public release within realistic constraints

• Conducted market research and evaluated competitor products for strengths and weaknesses

• Created a multiyear marketing plan to maximize sales effectively while conserving budget

• Presented to class of 50+ students the product, marketing plan, and sales forecast 4462 Services Marketing

• Identified differences between product marketing and service marketing techniques

• Lead a group to create marketing plans for non-profit service firms

• Explored the importance of social media marketing for client communication 2293 Communications

• Developed professional writing skills for a business setting

• Gained experience writing concise letters, memos, reports, etc. EMPLOYMENT HISTORY

Nova Scotia Power an Emera Company 2014, 2015, 2016, 2017 Meter Reader Data Collector Level 1 (Summers)

• Operated independently on daily basis while completing tasks and meeting deadlines

• Collaborated with team members on larger jobs by dividing tasks effectively

• Secured and respected confidential customer and company information

• Provided front line customer service by answering questions and reporting equipment issues

• Resolved conflicts with customers while maintaining composure and professionalism TANNER MACDONALD

36 La Pierre Crescent

Dartmouth, Nova Scotia

B2W 5E2

902-***-**** • Email: ***************@*****.*** • linkedin.com/in/TannerMacDonald LEADERSHIP ACTIVITIES

Saint Mary’s University Men’s Field Lacrosse Team 2014, 2015, 2016 Captain Vice President Treasurer

• Created seasonal budgets to establish player fee structure

• Tracked cash flows throughout season to generate end of year financial statements

• Organized purchases of team clothing and equipment

• Scheduled field bookings though coordination with league, officials, and athletic department

• Planned travel for away games including transportation and hotel bookings SEDMHA Minor Hockey Tournament 2015, 2016, 2017

Arena Captain

• Managed a group with varying experience levels while ensuring smooth arena operations

• Generated team work schedules to fill roles while observing prior commitments

• Provided timely and effective customer Service to attendees

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