Project Manager, Architect, Engineer
Resume:
Marc Hayes
CELL 817-***-**** • *********@***.***
*** ******* ****** ** ****** Park, TX 76087
Technical Summary:
Operating Systems:
Windows 2000-2008, VMware 4 – 5.x ESX ESXi, Windows NT 4. Windows Vista, Windows 7, Windows XP, Windows 9x, Windows 3.1, MS-DOS, Citrix Metaframe
Software:
VMware vCenter 4.x & 5.x, VMware View 4.5-5.3, Visual Studio 2008-2010, Scripting, Windows Deployment server, Exchange Server 2003 - 2010, Windows Active Directory, Forefront antivirus, SMS Installer, Arc Serve, IIS, MacAfee Antivirus (Server and Client), Primal Script, VERITAS NetBackup, Fastlane Active Roles, Fastlane Migrator, Fastlane DM/Developer, Ghost, WMI, Citrix MetaFrame, Office 2000-2010, Norton Antivirus, Seagate Backup, Fortis, Confluence
Hardware:
Dell Servers & Laptops, Cisco UCS Servers, Cisco Routers & Cisco ASA 5540 Firewall, Brocade Router and Switches,EMC SAN, IBM Laptops, IBM Servers, Compaq Servers & Laptops, HP Servers & Laptops, Toshiba Laptops
Languages: VBScript, VB, .Net, JavaScript, HTML, PowerShell
Experience:
PennyMac
August 2015-Present
Senior Systems Engineer
Project Manager for high profile application servers.
Re-Designed and implemented Horizon View VDI environment for 3000 user base
Sound understanding of solution generation and implementation of virtual systems into existing network environments with Active Directory, Exchange, and other servers.
Excellent technical documentation skills
Excellent communications skills
Excellent Customer service Skills
Strong problem-solving skills
First American Payment Systems
December 2013-August 2015
Senior Systems Engineer
Project Manager for high profile application servers.
Designed and implemented Horizon View VDI environment for 400 user base
Sound understanding of solution generation and implementation of virtual systems into existing network environments with Active Directory, Exchange, and other servers.
Excellent technical documentation skills
Excellent communications skills
Excellent Customer service Skills
Strong problem-solving skills
HVE Connexions
September 2012-December 2013
Senior Virtualization Engineer, Project Manager
Performed high-level systems analysis, evaluation, design, integration, documentation, and implementation of multiple Virtual Server Environments.
Environments varied from 10 to 100+ servers
Performed high-level systems analysis, evaluation, design, integration, documentation, and implementation of multiple Virtual Desktop initiatives.
Designed VDI environments with 100 to 10,000 plus desktops
Sound understanding of solution generation and implementation of virtual systems into existing network environments with Active Directory, Exchange, and other servers.
Excellent technical documentation skills
Excellent communications skills
Excellent Customer service Skills
Strong problem-solving skills
Azle Independent School District
June 2010- September 2012
Network Engineer, Project Manager
Responsible for maintenance of 50+ servers and 4000+ users
Developed VBscripts to automate common administrative tasks.
Troubleshooting network issues.
Designed login script to perform multiple tasks on user’s computers
Designed and implemented VMware View 5.0 and vSphere environment for use by the Students and Staff.
oInstalled and configured multiple VMware ESX servers for HA and DRS.
oMultiple VMware View VDI pools designed for Staff as well as Students.
oConfigured Access for internal and external access to the VMware VDI pools.
oMigrated and consolidated 40 + physical servers to virtual servers.
oCreated multiple thin-apps for use by the Staff and Students.
oTuned the operating systems to run optimally within the VMware View environment.
oEntitled Pools to specific users and or groups of users.
Redesigned the existing network infrastructure.
oInstalled a Brocade Core Switch (SX1600) and multiple aggregation switches to improve network performance.
oReconfigured the High School into multiple subnets for 2000 plus students.
oDeployed Brocade wireless throughout the 12 campuses
oRedesigned IP address Scheme for entire network to improve performance.
oMoved all network printers to a centralized print server.
Redesigned the current Active Directory for a more simple design and easier administration
Deployed multiple Group Policies to manage everything from setting up printers to enabling or disabling features in windows based on either location or user account.
Upgraded Exchange 2003 server to 2010
Designed PXE environment to speed up the classroom reimage process from 2-3 days to 2-3 hours.
Documented all aspects of the network and servers.
Project Manager
vSphere 5.0 and View Deployment
Wireless Deployment and revamp
Print Server Deployment.
Core Switch Installation
Mastec Advanced Technologies
Aug 2006-Apr 2008
Technician Supervisor
Responsible for ensuring the quality of my teams installs by way of performing site quality checks.
Responsible for training my team of 20 technicians in current standards and safety practices
Strong computer skills (Excel, Word, PowerPoint)
Excellent customer service skills
Team player
Strong problem-solving skills
Excellent Customer service Skills
Strong problem-solving skills
Volt Technical Systems, Apex Systems
2004-2006
Contract Computer Systems Administrator
Represented Microsoft (Performance Team Level 3 Tech) and communicated with corporate customers via telephone, written correspondence, and email regarding finding solutions for technically complex problems identified in Microsoft software products.
Strong problem-solving skills Collaborated with other specialties to resolve customer issues.
Excellent Customer service Skills
Provided desktop and laptop support for Citigroup
Server installation and support for ATOS Origin
Sybase Inc.
Nov 1999– Nov 2002
Systems Administrator III/Project Manager
Responsible for maintenance of 200+ servers and 5000+ users
Developed scripts to automate common administrative tasks.
This helped to reduce TCO by freeing up time for the administrators to do other tasks.
Troubleshooting network issues.
Designed login script to perform multiple tasks on user’s computers
The script updated users computer Service Packs
Rolled out our virus protection system. This helped to protect our network from the Nimda virus among others.
Helped to transition users to the new Windows 2000 Network.
Used SMS installer to distribute the login script.
Maintained users laptops and desktops at primary offices
Deployed multiple OS’s to users systems (XP, 2000, NT)
Maintained Phone and Voicemail systems at primary offices.
Achieved 90%+ on time rate of problem resolutions
Maintained Citrix MetaFrame Server Farm for internal applications.
Created internal web sites with FrontPage 2000 and NetObjects Fusion
Traveled to main sites once a quarter.
Project Manager/Leader
Project Manager
Windows 2000 Transition Team
Scripting Languages Standards.
Active Directory Scripting.
New hire Web Site.
Team member on multiple Projects
TCO Team.
Active Directory Team.
Security Team.
ProStaff - Nokia
August 1999 – Oct 1999
Contract Systems Administrator/Engineer
Responsible for Compaq servers for the Financial Dept.
Consisted of 9 Compaq servers ranging from model 1850 to 7000 series
Implemented migration from Winframe 1.7 to Metaframe 1.8
Migrated users
Migrated applications and tested for compatibility
Prepared documentation for Migration process
Prepared Documentation for User community for the conversion process
Responsible for daily maintenance of servers
Monitored memory usage via Compaq insights manager, and Performance monitor
Daily, and weekly backups of financial data
Documented entire financial network for disaster recovery purposes
Performed daily troubleshooting
Troubleshooting of connectivity of ICA clients to the Winframe and Metaframe Servers
Troubleshooting of generic user issues
Network Services Now – Nurse Finders
April 1999 - August 1999
Contract Systems Administrator/Engineer
Implemented conversion of 500+ node network from Novell 3.12 to Windows NT 4.0 Multi Domain Network.
Performed test migrations
Converted the solution of Static IP address mappings to DHCP
Migrated users accounts and data from Novell 3.12 to NT4.0
Performed daily maintenance on the NT Network
Designed and implemented an Email solution using Exchange 5.5 for Intranet and Internet Email.
Imported user accounts from the NT SAM database
Helped to setup Cisco router for wan access to remote offices
Performed routine daily maintenance of mailbox accounts
Added new mailboxes to Exchange via the Exchange administrator and User Manager for Domains
Assigned multiple aliases to users mailboxes using the import and export feature of Exchange 5.5
Performed troubleshooting, daily maintenance and configuration of a Windows NT Terminal server solution of 12 Servers.
Configured Clients to use Citrix Metaframe to access the Terminal server network
Responsible for the integrity of the users profiles
Performed troubleshooting, daily maintenance of the Internal NT network
Solid work experience in supporting client issues
Configured clients to connect to the Exchange server via Outlook 97 and Eudora
Performed daily maintenance and troubleshooting connectivity issues using Outlook 97
Troubleshooting of daily issues with Office 97 products
Responsible for Network connectivity
Responsible for maintaining proper trust relationships between 2 separate domains over a WAN.
Responsible for the integrity of the HP printers on the network
Converted HP print servers from Novell to NT
Maintained printers using the HP Jet Direct software as well as with a Browser Version of the jet direct software
Applied Career Training
August 1997 - March 1999
IT Manager/Systems Administrator/MCSE Instructor
Managed entire IT organization.
Responsible for evaluating new technologies for use in the company
Acted as the System Administrator for the Intranet and Internet
There are approximately 8 servers all with NT Server.
Servers included:
MS Exchange 5.0, IIS 4.0, Proxy 2.0, PDC, and BDC.
Consisted of approximately 100+ users
4 classrooms each being a separate domain
Performed daily maintenance and troubleshooting of users accounts and servers on the network
The client's desktops consisted of:
Windows 98, NT Workstation 4.0, NT Server 4.0, Outlook 97, 98 and Eudora email clients
The network consisted of a Multi Domain Environment and Connectivity to the Internet via a T1.
Built the LAN/WAN from scratch from pulling the cable to building the servers.
Responsible for Configuring T1 Access to the Internet using an Ascend Pipeline 130 router.
Responsible for the integrity of customer web sites as well as customer email through Exchange 5.0.
Responsible for the daily system maintenance of the internal Exchange 5.0 server for internal email through the outlook client.
Multiple site experience
Maintained connectivity between a multiple domain NT network
Used NT Server as a router between the two networks
Performed daily maintenance using various NT tools.
Trained students for certification in MCSE program at ACT.
Classes that I taught were:
Networking Essentials, Windows NT 4.0 Workstation, Windows NT 4.0, Server Core Technologies, Windows NT 4.0 Server in the Enterprise environment, TCP/IP, Network Construction, IIS 3.0/ 4.0, Microsoft Proxy Server 2.0.
Scheduled classes and instructors for the MCSE program using excel and access
Developed and maintained courseware for ACT MCSE program
FlashNet Communications
July 1996 - August 1997
Head trainer / Training Coordinator
Trained technical support technicians to support approximately 150,000 dial-up customers.
Maintained customer and in-house Technical Support Pages in HTML using: NetObjects Fusion
Kept technical support staff up to date with ongoing weekly training program.
Developed a one-week training program for FlashNet Communications.
The Training program helped to reduce call times form approximately 30-45 minutes to 3-5 minutes.
Wrote and updated the Technical Support Manual for the Technicians.
Responsible for maintaining the integrity of the classroom environment
Performed classroom resets weekly
Installed multiple operating systems on each classroom computer
EDUCATION
2005 - 2006 Kaplan University Online
Studies for Associates Degree in Criminal Justice
1991–1992 Weatherford Jr. College Weatherford, TX
Basic studies
1992–1993 UTA - Arlington Arlington, TX
Basic studies
1993–1995 TCJC Fort Worth, TX
Basic studies
1997–1998 Learning Path Intl. Dallas, TX
• Studied for the MCSE Certification
• Obtained Certification in 1998.
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