Deborah Kelly

*** ***** ***** **** * Greensboro, NC 27409

336-***-**** Home 336-***-**** Cell

ac21es@r.postjobfree.com

Objective

To obtain a position with a company that will access and utilize my professional business skills acquired from my previous experience. I hope to gain an opportunity within that company which will allow me to grow and further expand my career future.

Skills & Abilities

Proficient in Microsoft Office programs such as Excel, Word, PowerPoint and Outlook

Committed to exceeding customer service expectations

Time-management, accuracy and the ability to multi-task effectively

Experience

PROVIDER DATA SPECIALIST – UNITED HEALTH GROUP 10/2016-9/2017 (TEMP/CONTRACT)

Call Center

Outbound calls to different medical facilities to update demographic information on providers such as name, address, last four numbers of Tax Identification Number, phone and fax numbers, if they are accepting new patients and their specialty

Also updated demographic information on the providers using spread sheets

VERIFICATION SPECIALIST – SHEFFIELD FINANCIAL 2/2016-7/2016 (TEMP/CONTRACT)

Call Center

Verified all loan paper work with credit applications that was needed to process and pay out loans. If more information needed made outbound calls to the salesman to get proper documentation to get loans approved

CUSTOMER SERVICE REP –EXPERT GLOBAL SOLUTIONS 6/2015-2/2016

Call Center

Verizon Wireless customer service

Trouble shooting phone problems for customers and getting them to correct department depending on need

Helped customers activate new wireless phone service

Helped customers chose right wireless phone plan and style of phone

CUSTOMER SERVICE REP – DELUXE CORP 5/2011-12/2014

Call Center

Processed orders for personal and bank checks

Incoming calls from customers or banks wanting to order new checks

A little up selling getting customers to purchase other items like check book covers, name and address stamps and labels

NATIONAL CUSTOMER RELATIONS – SEARS MARKETING 9/2008-5/2011

Call Center

Incoming calls requesting replacement of appliances that were deemed nonrepairable

Opened and processed new manufacturing and extended warranty claims on customer appliances as needed

Scheduled dates and times for customer appliances repairs, replacements and routine appliance maintenance

Reviewed customer accounts to see if they purchased the extended warranty that allows them to get appliance replaced after the technician deems nonrepairable

CREDIT ANALYST – AMERICAN EXPRESS 12-1995-12/2006

Call Center

Inbound and outbound calls collecting on past due and current accounts

Reviewed accounts for credit worthiness to allow continued use of cards

Processed payments over the phone

EDUCATION

Walter Hines Page High School, Greensboro NC 1973-1976 Diploma Earned

Rutledge Community College, Greensboro NC 1987-1989 Medical Office Assistant Certificate

Contact this candidate