Customer Service Test

TERRENCE HOSEIN

**** ********** **. / *********, ** 48197

***********@*****.***

www.linkedin.com/in/terrence-hosein

EXECUTIVE SUMMARY

Experienced high-energy supervisor successful in building and motivating energetic teams. Promote a company culture in which team members feel comfortable voicing questions and concerns, as well as contributing new ideas to drive company growth. Organized and hard-working with excellent written, oral, and interpersonal communication skills.

CORE QUALIFICATIONS

Operations management

Staff development

Inventory control

Performance metrics

Project management

Cross-functional team management

Supervision and training

Skilled negotiator

Sound judgment

Microsoft proficient

PROFESSIONAL EXPERIENCE

2003-Present

Yazaki North America, Inc., Canton, Michigan

Automotive Engineering Technical Supervisor

•Direct and organize key personnel to perform automotive technical and nontechnical tests.

•Accept test requests and establishes test scheduling.

•Participate in customer meetings to establish agreed technical/nontechnical test requirements.

•Analyze/process test data, performing complex statistical analysis and computer-based data processing.

•Create complex test reports and associated documentation.

•Write purchase specs for fixed assets & BOM.

•Prepare timing and cost estimates for requests.

•Maintain all standards per ISO 9001:2008 QS9000, ISO 17025, T/S 16949 and 14001.

1997-2003

Test Technician

•Testing and preparation of vehicle electrical systems.

•Performed ED, DV & PV level testing on DUT per DVP&R requirements.

•Conduct electrical testing such as ground lift, load survey, short circuit and over load test on vehicle and wiring systems

•Collect and analyze testing data to issue final report.

•Perform failure analysis to diagnose root cause.

1993-1997

EG&G Structural Kinematics, Troy, Michigan

Automotive Test Lead

•Set-up and ran hydraulic tests per test plan.

•Ran and evaluated DUT post durability and fatigue level testing.

•Performed airbag and bumper lab crash safety testing.

•Performed various dyno testing per test requirements.

•Performed post inspection of all provisional components to diagnose and determine the cause and repair/resume testing if necessary.

1988-1992

Military Sealift Command/Department of Defense, Bayonne, New Jersey

Jr. Engineer – Engineering Department

•Supervised six utility men.

•Designated daily work assignments.

•Assisted team with painting, chipping, cleaning heavy equipment, removing and replacing parts.

•Preventative maintenance, calibrations, and readings.

EDUCATION

Schoolcraft College – 1994-1996

General business and CAD drafting classes

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