Microsoft Office Information

Wendy Echevarria Rivera

**** ********* ****** ***. *** San Antonio, TX 78229 787-***-**** ********@*****.***

Objective

To obtain a position where I can use my skills and abilities in a progressive and challenging environment

Education

MASTER OF SCIENCE IN INFORMATION SYSTEM 2019 STRAYER UNIVERSITY

BACHELOR OF ARTS IN PSYCHOLOGY 2015 INTER AMERICAN UNIVERSITY OF P.R.

Experience

CUSTOMER REPRESENTATIVE QTC MEDICAL GROUP 01/2017-PRESENT

Clarifies patient inquiries by researching, locating, and providing information to the appropriate entities

Accurately documents all call information in eProcess in case management system according to standard operating procedures

Responsible for providing military veterans by determining call requirements in regards to compensation and pension claims

Responsible for resolving patient concerns and appropriately scaling any unresolved matters in a timely manner

CLERICAL ASSISTANT RESTORATION HARDWARE DISTRIBUTION 12/2015-08/2016

Responsible for answering, transferring, and managing outgoing and incoming calls

Organized forms, made photocopies, filed records and prepared daily and weekly reports.

Assisted with file organization, research and development.

Responsible for locating and maintaining inventory

Produced different daily and weekly reports using advanced Excel spreadsheet functions.

CHAT REPRESENTATIVE EZDOCTOR.COM 10/2015-12/2015

Gathered and verified all required customer information for virtual visits purposes

Maintained a clean reception area, including lounge and associated areas.

Addressed and resolved customer complaints empathetically and professionally via live chat and phone calls

Responsible for filing discharge and intake forms

SKILLS: PROFICIENT IN MICROSOFT OFFICE SUITES, PROFICIENT IN ENGLISH AND SPANISH, 10 KEY FAMILIARITY, 65WPM TYPING SPEED

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