Customer Service Manager
Resume:
Tammy Louise Mellin
**** **** ****** *, *******, MN 55128 612-***-**** ********@*****.***
Work Experience
Buca Di Beppo / Planet Hollywood Inc. August 2015 - Present General Manager
Responsible for the planned sales and profits of a 5 million dollar restaurant.
Increased sales by 2% in 2016 and on target for a 4% increase in 2017.
Became divisional training location within 6 months.
Training employees, including DVP’s from various locations across the country.
Work with staff and customers to resolve any issues that may arise.
Create a fiscally smart weekly schedule for over 60 employees that still allows great customer service.
Bakers Square July 2012 - August 2015
General Manager
Responsible for the planned sales and profits of a 1.5 million dollar restaurant.
Increased revenue by 5% in 2013.
In charge of all hiring, training and the development of new employees.
Maintained customer relationships along with bringing in new ones in the area.
Created a fiscally smart weekly schedule of over 40 employees that still allows great customer service.
Manage and solve many staff and customer issues that arise on a daily basis. Perkins & Marie Callendars Inc. March 2004 - July 2012 General Manager
Responsible for the planned sales and profits of a 1.3 million dollar restaurant.
Achieved Presidents Club Award in 2008 for exceeding profits by 8%.
In charge of all hiring, training and the development of new employees.
Maintained customer relationships along with bringing in new ones in the area.
Created a fiscally smart weekly schedule of over 40 employees that still allows great customer service.
Managed and solved staff and customer issues that arose. Education
University of Wisconsin-Stout Psychology May 1999
Menomonie, Wisconsin
BS in Psychology - Minor in Speech Communication
Worked at a troubled youth mentoring program.
Skills
Languages
Semi fluent in Spanish
Excellent written and oral communication skills
Technology
Experience with Microsoft Word and Excel.
Additional Skills
The ability to stay composed in high pressure situations.
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