Customer Service Technical Support

Michael Njieha

Somerset, NJ ***** 732-***-****

*********@*****.***

https://www.linkedin.com/in/michaelnjieha/

Qualifications Profile

Project Management: Proven ability to coordinate and manage projects and high volumes of orders in dynamic environments. Experienced sales and communication strategist.

Customer Service Management: Excellent interpersonal and communication skills for building relationships with personnel, management, clients, and other key stakeholders. Provide in-person and remote technical assistance to resolve issues efficiently and accurately.

Communication: Collaborative communicator skilled in resolving conflicts and facilitating project delivery accuracy by liaising between supervisors and coworkers.

Strengths & Accomplishments: Technically proficient with Trimble GPS units, thermal cameras, air quality products, technical support, calibration, digital multi-meters, fluke clamp meters and calibrators, and MS suite. Able to diagnose and recommended repair to coworkers.

Professional Experience

Industrial Process Measurement – Edison, NJ

Calibration Technician (5/2016 to 7/2017)

Calibrated electronic test equipment including Clamp meters, Meg-ohmmeters, Multi-meters, Calipers, IR thermometers, Voltmeters, Humidity and Temperature units. Proficient, and complies with calibration instructions in using MET CAL PC base calibration software. Have the ability to perform basic adjustments on electronic instruments. Also Understands the basic functionalities of electronic test equipments application. Always ensures proper lab setup and shutdown daily. Very Skilled in independently diagnosing and resolving issues with units and recommending solutions.

Pine Environmental Services – Windsor, NJ

Air Quality Equipment Technician ~ Service Support (8/2014 to 5/2016)

Led teams tasked with maintaining and calibrating air quality products including gas detectors, Trimble GPS, and thermal cameras. Resolved hardware issues; answers customer questions. Provides safety and equipment use information to technicians and customers. Collaborated with external employees to resolve customer concerns and troubleshoot technical issues. Resolved customer’s issues with hardware.

Key Achievements:

Consistently recognized for providing exceptional customer service, resolving issues promptly, taking care of all details, and ensuring complete satisfaction.

Completed all repairs and calibrations efficiently, within budget, and on time.

Shoprite – Somerset, NJ

Cashier (10/2007 to 8/2014)

Oversaw and assisted customers using store’s self-service station. Answered customer questions and facilitated self-checkout purchases. Accurately scanned, priced and bagged products, collected proper payment. Processed all payment forms. Handled damaged or return-to-stock products according to company policy.

Key Achievements:

Processed high order volumes accurately to ensure customer satisfaction with experience.

Pizza Hut – Somerset, NJ

Delivery Driver (07/2006 to 8/2011)

Utilized my customer service experience to deliver food to customers in a speedy manner. Assisted customers via phone or in store to place their order promptly. Resolved customer’s issues with any questions regarding their orders, and questions about our products. Assisted in clean-up after store hours. Reported all tips to the supervisor. Assisted, and worked with all associates in operating the store in a clean, precise, and orderly fashion.

Educational Background

DeVry University – North Brunswick, NJ

Associate of Applied Science in Electronic and Computer Technology (2009)

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