Quality Assurance Customer Service

Vu Tran

**** – ** Panatella Street NW / Calgary, AB T3K 0M2

Phone: 403-***-****

email: **.*.****@*****.***

Career Objective: Seeking a position as a Quality Assurance Tester or Software Test Developer with a company that values its employees and offers opportunities for growth, training and work life balance. Personal Skills and Strengths

Completed the DiSC workplace profile assessment and training

Diverse knowledge of automated and manual testing, requirements gathering and technical writing

Excellent oral and written communication skills

In-depth knowledge of system development and unit testing tools

Excellent presentation and interpersonal skills

Ability to work under pressure and handle multiple tasks

Motivated and able to work with minimal supervision or in a team environment

Able to translate technical jargon for non-technical personnel Technical Skills

Test Frameworks & Systems Testing: HP Quality Center, Test Planning, Test Scripts, Regression and Integration Tests, User Acceptance Tests, Unit & Functional (CRM Web) Testing

.NET, Java, SAP, and Other Technologies: MVC, ASP.Net, C#.Net, VB.Net, VB Script, SQL Server, Visual Studios.Net, Visio, Java, JSP, JavaScript, Eclipse, ANT, Oracle, MySQL, PHP, Python, ARIS, SAP, Web Services, Citrix, HTML, XML/XSLT, CSS, BizTalk

Training & Certificates: Professional Ethics, Code of Conduct, Utilities & Deregulation, MCTS: Web Application Development with Microsoft C# Certificate Work Experience

BCL CONSULTING INC. Sep 2004 – Present (Part Time) Position: Developer, Analyst (Workers Compensation & Claims Management) o Facilitated meetings with the client to gather requirements and specifications o Created database diagrams, front end redesigns and back end data clean up CORTEX Nov 2014 – Jan 2016

Position: Consultant (Invoicing services)

o Customer service specialist regarding IT questions and concerns o Front end system configuration and requirements gathering o Testing: Unit testing and manual tests done for client configurations OLYMPIA FINANCIAL Jan 2013 – May 2014

Position: IT Analyst (Mutual Funds)

o Developed a release document for software deployment between different environments o Testing: Tracked bugs and performed Quality Assurance Testing for each release FORTIS ALBERTA Mar 2011 – Jun 2012

Position: System Analyst (Plant Maintenance, Workflow & Market Transactions) o Participated in team meetings for Billing and Workflow o Participated in requirements gathering, and wrote technical documents o Testing: Tracked defects using HP Quality Center and performed Integration and Regression testing for workflow, billing, invoicing, and CIC changes ATB FINANCIAL Nov 2010 – Feb 2011 (Contract)

Position: QA Analyst, Tester (Banking & Finance)

o Developed training documentation for the business o Tracked defects using HP Quality Center

o Ran tests on Loans, Accounts, Contracts, and Debits & Deposits o Created test scripts for data generation

o Functional End-to-End testing for both IT systems LONDON HYDRO Jul 2010 – Sep 2010 (Contract)

Position: Analyst (Utilities, Finance & Contract Accounts) o Application support for London Hydro’s IT systems o Testing: Software testing for Service Orders, Notifications, and configuration changes o Worked on Accounts Receivables/Payables, Credit Collections, Open Item account maintenance ATB FINANCIAL Apr 2010 – May 2010 (Contract)

Position: QA Analyst, Tester (Banking & Wealth Management) o Worked with clients to document business processes o Created test scripts for IT system and tracked defects using HP Quality Center ENMAX CORPORATION Feb 2007 – Feb 2010

Position: Billing Specialist, Developer, Tester (Billing, Finance and Device Management) o Testing: Ran manual and automated tests on software projects o Designed testing strategies and worked with clients on user acceptance testing o Create test plans and test scripts in HP Quality Center (Billing, Invoicing, Finance) o Created functional and technical documents

CHARTWELL TECHNOLOGY INC. Sep 2004 – Mar 2006

Position: Developer, Analyst (Configuration Management – Finance & Reporting) o Testing: Ran tests using Java, JUnit and ANT

o Source code change management - automated builds on projects and deployment to client sites Education

University of Calgary B.Sc. Psychology & Computers 2003

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