Microsoft Office Support

Kendriqua Cary

**** ******* ** ***** ******, MS 662-***-**** *********@*****.***

Professional Statement

I am a highly skilled professional with over 4 plus years as a Business Professional in planning and analyzing with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company. Expert in a wide variety of security, networking, and operation system software.

Key Strengths

Proficient computer skills. Microsoft Office 2003/2017 (Proficient); adaptable to any software program; self-motivated learner; ability to programming multiple languages; adept at software and system updates; able to learn any system or software

Proficient administrative skills. Calendar management; travel arrangements; meeting prep/minutes; tape transcription; Type 50 wpm; proficient spelling/grammar, adept proofreading and editing skills; strong project management ability.

Effective communication skills. Written; verbal; able to handle confidential materials and information with utmost discretion; interpersonal skills with the ability to work in team or with minor supervision.

Problem Solving /Analytical skills. Able to generate a set of alternative solutions to achieve your end goal to evaluating the best solutions; adept with identifying issues and finding the best solution.

Professional Experience

September 2016 – Current, Operations Officer, Army National Guard

Planning and Organization: Developed charts and tables for reports and briefings; maintained operational readiness of organizational equipment and personnel always to standard

Operational Management: Collected and organized materials from several sources to support work projects; tracked, managed and ordered office material and equipment for operation and organizational purposed; managed to secure assets for support of operations external and internal; scheduled and support for team meetings; monitored monthly performance reports, maintenance, planning, and other organizations for compliance that reports relate to proper operations

Management: Planned and managed daily operational task and assignments; provide technical assistance and guidance to internal staff regarding decision making related to cost plan reviews and waiver services; provide directive to internal staffing officers to include performance evaluations to subordinate staff; provided logistic updates to Senior Commanding officers; successfully developed team cohesiveness

May 2013 –Aug 2016, Signal Officer, Army National Guard

System Skills: assisted with client and employee requirements for LDAP and Active Directory Support, management of LAN and WAN device setup and support; updating and installing software requirements

Teamwork: Collaborated with team members on software updates, maintenance, and troubleshooting to resolve application and system issues;

Technical Skills: Update and maintain internal software documentation; Test software for functionality and compatibility; Linux/Unix support for data/file backup and recovery; VPN and remote desktop support; Assisted in business requirements for ad-hoc data queries and execute accordingly; managed file sharing, backup and recovery

Planning and Organization: Developed charts and tables for reports and briefings; Maintained operational readiness of organizational equipment and personnel always to standard

Operational Management: Collected and organized materials from several sources to support work projects; tracked, managed and ordered office material and equipment for operation and organizational purposed; managed to secure assets for support of operations external and internal;monitored and developed monthly performance reports, maintenance, planning, and other organizations for compliance that reports relate to proper operations

Management: Planned and managed daily operational task and assignments; provide technical assistance and guidance to internal staff regarding decision making related to cost plan reviews and waiver services; provide directive to internal staffing officers to include performance evaluations to subordinate staff; provided logistic updates to Senior Commanding officers; successfully developed team cohesiveness

November 2015 - August 2016, Business Systems Tester, FedEx Services

Teamwork: Assist team members and provide support and solutions to customer queries to meet company objectives

System Skills: Maintained quota for validation testing for quarterly and annually cycling updates on software; assisted with customer inquiries with claims by updating and verify data via documents

; Linux/Unix support for data/file backup and recovery; assisted with SQL databases queries on projects to update systems for errors and missing data

May 2013 -April 2015, Business System Analyst Viking Range LLC

Teamwork: Collaborated with team members on software updates, maintenance, and troubleshooting to resolve application and system issues;

System Support: performed My SQL for Oracle Server database management systems, develop stored procedures to access, manage, and house sensitive data using SQL and PL-SQL as part of the software enhancements and updates; supported WMS for internal and external employees; Linux/Unix support for data/file backup and recovery; maintained source code and modifies and upgrades code as necessary C++ and Visual Basics; managed and maintenance virtual server with storage and software updates; managed helpdesk tracking system to successful get ticket help support down by 10%; configuring troubleshooting and repairing devices such as zebra printers, scan guns and other office equipment

Customer Support: provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warrant; performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues; configured wireless devices such as scan guns and printers ;allowed user access through Active Directory also adding user to groups via LDAP; provided successful solutions and troubleshooting via VPN and Remote Desktop; lead initiatives in providing consultation to the internal and/or external customer

December 2008–July 2011, Teacher Assistant, Mississippi State University

Administrative Support: Handled sensitive information on a regular basis; aided co-workers and secretary with paperwork and documentation of students; tutored students helping them to learn new programming language

Leadership: Assisted students with campus tours and their transition to the university; developed communication techniques and leadership skills; helped students while learning and teaching I Phone Programming; oversaw responsibilities of teacher as an assistant by conducting class alone and ensuring the completion of students’ work assignments;

December 2006 – April 2008, Secretary Assistant, Greenwood High School

Office Management: Answered telephones and distributed mail; maintained standard filing system of confidential reports and documents for office Handled confidential and sensitive information on a regular basis; maintained standard filing system of confidential reports and documents for office; streamlined requirements for computer transactions, reports, and process payments;

Customer Relations: communicate via written correspondence and/or telephone; successfully resolved customer inquiries and complaints; assisted employees, teachers, students, parents, and visitors

September 2006 – November 2006, Volunteer Student Secretary Assistant, Greenwood WIN Job Center

Office Management: Assisted employees with work assignments; filed, scanned, copied, labeled, and delivered documents to employers; input Data into data systems; prepped conference room for meetings and tests

Customer Relations: Greeted customers at front desk

Educational Experience

2013 Bachelors of Business Administration in Business Information Systems

Mississippi State University 3.0 GPA

Qualifications/Skills

Secret Clearance

Network Plus Certified

Security Plus Certified

Oracle

Microsoft Office Suite

Python

Window Server Support

SQL/ PL-SQL

JavaScript

Hypertext Markup Language (HTML)

Visual Basics

Organizations

Member of Delta Xi Phi- a multicultural Sorority that focuses on community service

February 2010 - Present

Member of MSU ROTC

August 2011- Present

Member of Order of Omega-Honor Society for Greeks

August 2012- Present

References

Available upon Request

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