Service Management

Sean Fitzpatrick

**** * ******* ***** **. E-mail: *********@*****.***

Gilbert, Arizona 85233 Work: 646-***-****

Professional Experience

Morgan Stanley Wealth Management, New York, NY (June 2006-October 2017)

Banking & Lending Operations/National Margin-Margin Services Associate

•Serviced Global Wealth Management & Private Wealth Management complexes throughout North America, via department service line & email requests.

•Served as team leader for the daily lean meetings.

•Trained and educated client service associates, financial advisors, & operational personnel concerning margin/collateral risk rules & firm department policies. Meetings conducted either thru conference call and branch visits

•Reviewed and contacted complex service professionals on all account deficits, cash/margin calls, cash trading violations, day trading calls/violations, non trade debits entries, short option margin calls, and technical short securities.

•Reviewed and approved/denied wire fund transfers, check writers, ACATS/NON-ACATS transfers, letter of free funds, securities loaning, and AAA checks/debit card activity on alert.

•Processed and updated credit lines, account to account transfers, margin interest rate adjustments, red flag account blocks/lifts, and short option contract limits.

•Opened up and created margin roll-up households and send confirmation letter to the financial advisor and branch manager.

•Obtained updated client paperwork such as letters of guarantee, margin debit approval applications, margin agreements, options applications, and non purpose loan forms from the business units.

•Documented all incoming service phone calls and e-mails via CONNECT call log system

•Compiled daily metric totals for Banking and Control management.

•Participated in various projects for margin exceptions system enhancements.

Nomura Securities International, Inc., New York, NY (2006)

Institutional Margin/Settlements/Trade Support Operations- (Consultant)

•Reviewed daily exception reports for fails to deliver, short sales for institutional accounts, exposure for partial deliveries, margin calls, and fails due for extension.

•Informed management and IT staff of systemic issues for program upgrades and enhancements.

•Generated managerial reports for free cash credits, exposed accounts, and past settlement fails.

•Approved wire fund payouts to settle FOREX transactions, and meet collateral calls.

Fiserv Securities Corp., New York, NY (2004-2005)

New York Equity Operations-Senior Securities Operations Analyst

•Served as both the margin representative and correspondent liaison to full service and discount correspondent firms.

•Reviewed daily exception reports for risk/exposure of concentrated accounts and potential trading violations.

•Refigured accounts that utilized and maintained complex option strategies.

•Complied with AML guidelines concerning account withdrawal activity and flagged any suspicious accounts to risk management and/or compliance.

•Approved Fed Fund Wires, Check Payouts, DTC deliveries, Security Re-Registrations, and Internal Account Transfers.

ABN AMRO Securities, Inc., New York, NY (2000-2004)

Equity Finance Operations Group-Operations Specialist

•Serviced prime broker and asset managed accounts.

•Refigured daily hedge fund, arbitrage, and extended leverage accounts.

•Generated managerial reports to operations control concerning potential deficit accounts, margin calls.

•Analyzed and flagged accounts with potential exposure such as; large illiquid assets, increased margin loan balances and/or holders of control stock and alerted Credit Risk.

•Reviewed monthly client statements, concentrated accounts, incoming ACAT/DTC transfers, out-going wire funds, trade away accounts below NYSE minimum equity and other margin/risk exceptions.

•Served as back up person in areas of ACATS, money market reconciliation, new accounts, and security pricing.

Fleet Securities/US Clearing Corp., New York, NY (1998-2000)

Margin Department-Senior Margin Associate

•Notified clients on open cash trades, concentration calls, day-trades, federal calls, house-calls, invalid short sales, missing stock powers, and when-issue calls.

•Approved and processed account transfers, check deposits, check payouts, DTC deliveries/receives, fed fund wires, stock receives, and stop payments.

•Completed NYIF courses in Advanced Margin Topics and Advanced Margin for Options

Sands Brothers & Co., Ltd., New York, NY (1997-1998)

Private Client Services-Client Services Associate

•Submitted trade tickets directly to equity and fixed income trading desks.

•Posted daily buy and sell transactions on trade blotter.

•Prepared daily reports for assets raised and commission generated.

•Posted realized and unrealized G&L in financial advisors books.

•Hand calculated all margin accounts and provided settled cash to the financial advisors to maximize spending power and prevent potential trading violations.

•Notified financial advisors on operational updates, outstanding balances, & commission discrepancies.

•Promptly responded to operational related notifications directly from clearance back office.

•Submitted client requests for journals, payouts, deliveries to operation personnel.

•Mailed out account paperwork to clients and performed the follow-up to ensure prompt receipt & be in compliance with clearance firm requirements.

•Coordinated and scheduled pick-ups for checks, physical securities, account paperwork with clients

•Researched for lead sources and passed along to account openers trainees.

Bear Stearns, Inc., Brooklyn, NY (1996- 1997)

Margin Department-Margin Associate

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•Researched and resolved issues pertaining to short positions, dividend charges, operation discrepancies, & unsecured balances.

•Submitted and approved Fed Fund Wires, Check Payouts, DTC deliveries, Security Re-Registrations, and Internal Account Transfers.

•Completed NYIF courses in Introduction Brokerage Operations and Introduction to Margin Regulations.

Prudential Securities, Inc. New York, NY (1991-1995) Tax Reporting/ACATS/CreditDepartments -Operations Specialist

Education

St. Francis College, Brooklyn, New York

B.S. Business Management/Minor: History, May 1991

Skills

Microsoft Word, Excel, Outlook, Powerpoint.

Interests

Four time Ironman Triathlon finisher (Florida 02’, Arizona 05’, Lake Placid 05’, Florida 06’ events).

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