Active Directory Technical Support
Resume:
Montez Washington
**** ***** **. ************, ** 46235
****************@*****.***
TECHNOLOGY SPECIALIST
Results-oriented professional with proven success to improve efficiency of employee workload. Proven ability to successfully analyze processes and identify potential opportunities to develop innovative and cost-effective solutions to improve timelines and customer service. Analytical problem solver with the ability to capitalize on potential opportunities. Demonstrated leader in performing as an independent contributor and a team member.
Ability to exercise independent judgment Employee development and training
Process improvements and best practices Project management
Organizational leadership and team building Rapid and large scale deployment methods
Analytical troubleshooting
Vendor relationship building
Implementation of new policies
Asset tracking and management
PROFESSIONAL EXPERIENCE
Fahrenheit IT, Indianapolis, Indiana September 2013 – Present Business Systems Consultant for Department of Child Services Manage and provide technical services, support, and training to DCS executive staff using desktop/laptop computers, applications, and network–based services.
Develop and modify information or telecommunication systems processes
Facilitate delivery of technical resources for customers
Participate in the development of strategic plans based on customer needs
Recommend and facilitate quality improvement efforts for smoother transitions Yoh IT, Indianapolis, Indiana June 2013 – August 2013 Network Administrator, Supreme Courts of Indiana
Create and maintain user accounts on the network. Provide daily support for end-user needs. Install software and configure the PC Network environment responsible for planning and implementing user moves and routine server cleanups.
Manage active directory of all current and new employees creating group policies (GPO)
Manage reviews, recommend and keep current policies for end-user, network security, and disaster recovery
Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals
Troubleshoot and resolve complex hardware, software, and operating system problems Lighthouse Academies, Indianapolis, Indiana October 2012 – May 2013 Technology Support Specialist
Manage and provide technical services, support, and training to Lighthouse Academies, Inc. faculty, students, and staff using desktop/laptop computers, applications, and network–based services.
Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals
Provide training and instruction on the use of hardware and software to school staff
Troubleshoot and resolve complex hardware, software, and operating system problems
Document troubleshooting processes, resulting problem resolutions, and other technology documentation
Responsible for account management of email, SharePoint and domain services Indiana Juvenile Justice Task Force, Indianapolis, Indiana June 2007 – July 2010 Technology Manager for Home Based Therapy (Grant Funded) Manage the corporate PC help desk for the procurement of desktops, laptops, servers and software, including all corporate servers, networking, firewalls, telecommunication, and Cisco ASA VPNs.
Manage active directory of all current and new employees creating group policies (GPO)
Asset management, research and development
Analyze needs for implementation of smart phones
Manage reviews, recommend and keep current policies for end-user, network security, and disaster recovery
Software packaging and distribution using Microsoft SMS 2.0
Technical training courses and materials of multiple products and applications
Delivered Result: Increased billable man hours for Juvenile Justice Task Force by 120% Montez Washington
5227 Bogey Dr. Indianapolis, IN 46235
****************@*****.***
PROFESSIONAL EXPERIENCE (*Contract work)
*Smart-IT, Indianapolis, Indiana July 2012 – October 2012 Network Administrator for Mays Chemical Company (Contract)
*E-Practical Solutions, Indianapolis, Indiana October 2011 – July 2012 Technology Support Specialist for Indiana University Health (Contract)
*TEK Systems, Indianapolis, Indiana October 2011 – January 2012 SMS / Network Administrator for EDS Rolls-Royce (Contract)
*Help Partners Inc, Indianapolis, Indiana July 2010 – July 2011 Post Technical Support Manager for Indiana University Health Networks (Contract)
*Tac World Wide, Indianapolis, Indiana May 2006 – November 2007 Technical Support Lead for Clarian Health Networks (Contract)
*Correctional Medical Services, Indianapolis, Indiana June 2007 - November 2007 Support Analyst and Trainer (Contract)
Netfor INC, Fishers, Indiana February 2006 - February 2007 Support Analyst for Community Health Network
CompUSA INC, Indianapolis, Indiana September 2001 - December 2005 Business Solutions Representative
*LexMark International, Lexington, Kentucky August 1999 - September 2002 Software and Test Engineer (Contract)
*SCB Computer Technology, Frankfort, Kentucky January 1996 – August 2000 Network Administrator / Technical Support Team Leader for state Government (Contract) Kentucky State University, Frankfort, Kentucky June 1995 – March 1999 Computer Lab Supervisor for Computer Science Department (Part-time) TECHNOLOGIES
Microsoft Office applications up to 365 Exchange Server
Windows Server versions NT 3.5 – 2008
Asset Management and tracking
Remote Desktop
Active inspire
Active Directory SMS
Security Suites / Ghost Mac OS
Cisco ASA / VPN SharePoint 2007-365
Next gen EMR OnGuard Access Control
GPO Barracuda Web-filter
Smartphone / Mobile Computing
Spiceworks
VERITAS & Symantec Backup
SCCM
EDUCATION
Kentucky State University, Frankfort, Kentucky – Computer Science August 1999 Ypsilanti High School, Ypsilanti, Michigan August 1989 – May 1993 Regional Career Technology Center, Ypsilanti, Michigan – Information Technology August 1989 – July 1993 VOLUNTEER EXPERIENCE / COMMUNITY ASSOCIATIONS
Volunteer Board Member and Coach Lawrence Township Football League (2011 - Present)
Volunteer Youth Basketball Coach Lawrence Township Boys Basketball (2009 - Present)
Volunteer Jr. High and High School Basketball Coach Monument Lighthouse (2012)
Association President and Coach Lawrence Heat Pop Warner Little Scholars Football and Cheer (2009 - 2011)
Contact this candidate