Manager Customer Service Sales

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Michael Edlund

Suites Manager at Levy Restaurants

******.*******@*****.***

Summary

To learn how your business can stop losing sales at the final mile, please send me a message at ******.*******@*****.*** or give me a call at 440-***-****. Experience

Suites Manager at Levy Restaurants

September 2016 - Present

• Manage the most profitable department of my location

• Run a $4 million department while consistently achieving or exceeding labor and cost goals

• Oversee a 50+ person team, 95 suites, and 2 party suites

• Coordinate with culinary, purchasing, and the sales departments to drive sales and create strategies to maximize margins

Business Operations Associate at Restoration Hardware September 2015 - September 2016 (1 year 1 month)

• Created proper opening and closing procedures for all management and staff

• Ensured all client ship-outs were professionally and appropriately packaged

• Ensured all client ship-outs were sent within 24 hours of purchase

• Ensured the proper ticketing of all merchandise in preparation for displaying on the gallery floor

• Directed the implementation and maintenance of all merchandising/visual directives

• Coordinated proper floor sets and furniture movement

• Oversaw the receiving and shipping processes to maximize productivity and minimize costs

• Collaborated with gallery team in area of risk management Manager at El Camino Mexican Restaurant

October 2013 - September 2015 (2 years)

www.elcaminodelray.com

• Managed the P&L for a $6.5 million restaurant

• Hired, trained, and built a 30 person front of house team

• Part of the team that opened the restaurant from the ground up Logistics Account Executive at Total Quality Logistics April 2013 - October 2013 (7 months)

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• Made prospecting calls to C-level clients with freight to ship.

• Negotiated with shippers and carriers to increase margins.

• Consistently ranked in the top 10 percent of my peers

• Managed daily shipments and made sure they were picked up and delivered. Concessions Manager at Prom Management Group

July 2010 - February 2013 (2 years 8 months)

• Creation and analysis of business models for both Prom Management food concession as well as a concession managed by one or more outside vendors;

• Creation of strategies for use of spaces on event sites;

• Identifying potential concessionaires, collaborators, and vendors;

• Preparation and administration of requests for proposals;

• Coordinating all operational aspects of concessions, and events support;

• Working with all involved parties to address concessions-related design, use, and management issues;

• Identifying opportunities for increasing concessions and events revenue; Corporate Trainer

November 2012 - January 2013 (3 months)

Nationally ranked salesman

Run training meetings with new hires and trainees

Manage second round interviews

Operations Manager

May 2009 - July 2012 (3 years 3 months)

Planned and executed projects including: condominium wifi, community-wide wifi (100 - 1200 homes), and security cameras.

Responsible for the installation of wireless networks in various communities throughout Palm Beach County. Built a customer service and installation team.

Managed billing and customer payment processing.

Property Management Assistant at The Continental Group July 2008 - May 2009 (11 months)

Conducted the review process for homeowners wishing to modify their properties. Inspected the community and enforced compliance to the association documents. Lead a bi-weekly meeting with the board of directors to discuss modification applications and compliance issues.

Customer Banking Specialist

July 2006 - December 2007 (1 year 6 months)

Processed customer transactions daily.

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Analyzed customer needs and recommended bank products that benefited both them and the bank. Developed customer relationships to guarantee that they continued to give the bank their business. Education

The Ohio State University

BS, Business Administration, 2004 - 2008

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Michael Edlund

Suites Manager at Levy Restaurants

******.*******@*****.***

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