IT Manager

YANSEL MENDIETA GONZALEZ

*** **** **** ******, *******, FL 33013 I 786-***-**** I **************@*****.***

OBJECTIVE

Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.

SKILLS

Desktop and laptop repair

Internal components installation

Anti-virus solutions

Internet setup and repair

Mobile data devices installation

Anti-virus software

Mobile devices

Linux proficient

Network Cabling

Wireless Access Point

Firmware upgrades knowledge

Knowledgeable in FTP servers

Team player

Windows Server 2008, Windows Server 2012, ISA Server, Active Directory proficient

Microsoft Windows XP, Vista, 7, 8, 8.1, 10 proficient

WORK HISTORY

FACULTAD DE TECNOLOGIA DE LA SALUD

IT Manager La Havana, Cuba July 2008 – December 2016

•Leaded the development team that created the web and mobile user interfaces for portal http://fatesa.sld.cu

•Maintained and monitored the server room, the wireless network and other server infrastructure.

•Set up staff workstations with PCs, Macs, phones and laptops.

•Maintained 95% uptime on company networks through careful and preventative maintenance.

•Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

•Resolved 25 technical support inquiries per day.

•Set up equipment for 2000 employees, including installing cables and hardware.

•Installed software and operating systems on 300 company computers.

•Maintained accurate hardware and software inventories.

•Restored data, operating systems files, documents and drivers.

•Repaired and replaced hardware, including Motherboard, CPU, Hard Disk, Power Supply and RAM Memory.

•Ordered necessary supplies and parts to repair malfunctioning hardware.

EMPRESA NACIONAL " SUCHEL TRANS" CIUDAD HABANA

IT Specialist La Havana, Cuba January 2006 – July 2008

•Resolved virus and malware issues with a 95% success rate.

•Resolved 10 technical support inquiries per day.

•Set up equipment for 200 employees, including installing cables and hardware.

•Installed software and operating systems on 50 company computers.

•Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

•Installed system software, including Microsoft Office, Kaspersky Antivirus, Winrar, Adobe Reader.

•Ordered necessary supplies and parts to repair malfunctioning hardware.

EDUCATION

Information Technology Professional

The Academy - Miami Campus Miami, FL 2018

•Coursework in Computer Structure and Assembly

•Coursework in Computer Networks

•CompTIA A+

•CompTIA Net+

•CompTIA Security+

•MCSA

•MCSE

•CCNA

BACHELOR OF SCIENCE

Computers Engineering

Instituto Superior Politecnico Jose Antonio Echeverria

La Havana, Cuba 2003

(Not Completed)

CERTIFICATIONS

CompTIA A+ (08/2017)

REFERENCES

Available Upon Request

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