Cisco IPT / IPCC Business Management

Amol Dattaram Sawant

E-mail: ac20oa@r.postjobfree.com Cell No : +91-916*******

Objective :

To enhance my skills day by day so that I can get a good position and reputation in company as well as in the specific field.

“Currently my dream is to join an organization that marries its people with its mission.”

Summary:

Self Starter, Self Motivated, Quick Learner, has a can do attitude & Reliable.

Cisco Voice: Knowledge on the Cisco PGW, VOIP, IPCC, IPT, Call Manager and Cisco ICM Scripting.

Software: Windows System (Configuring Server, Desktops, Application Servers), Software’s related to VOIP.

Database Administration: MS SQL

Professional Qualification :

ITIL Foundation Certification

PHILIP MORRIS INTERNATIONAL Certification Information Security. ( Project )

PHILIP MORRIS INTERNATIONAL Certification Global Data Protection ( Project )

PHILIP MORRIS INTERNATIONAL Certification Risky Behavior- (Project )

Professional Master Diploma in Computer Hardware & Networking

Cisco Certified Network Associate (CCNA) – Routing & Switching

Cisco Certified Network Associate in Voice (CCNA – Voice)

Cisco Certified Network Professional in Voice (CCNP – Voice)

Professional Experience

Orange Business Services 22 Dec 2014 till Date..

Designation: (Cisco VOIP Change and Release Management).

Project Handling :

1)Philip Morris International

2)South 32

3)Flowserve

4)Meraki

5)Palo Alto

6)SITA

Role and Responsibility:

To analyze and evaluate the complex solution design and implementation maintaining the integrity and consistency of the solution for the customers as Change Manager & acts as the decision maker on Change management.

- Assist leadership team with business planning and products roadmap.

- Validation of Change Request

- Effective and Proactive coordination between different teams involved in the change implementation

- Arrange and Lead the Change Advisory Board to approve or reject significant change projects

- Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)

- Communication on change preparation & guideline to achieve internal customer confidence

- Ensure the successful implementation of the change

- Review all changes for effectiveness and efficiency (after completion)

- Defines list of pre-authorized changes

- Performs a thorough risk & impact analysis of a change

- Approves minor change projects directly

- Prepare a fallback plan

- Ensures all relevant databases are updated accordingly

- Provides expertise support to CSM's in the CM & RM service improvement plans

- Own Change Management for his/her customer

- SLA Calculation on based on reports

Crystal Solution Pvt Ltd (Etihad Airlines) 25 July 2012 to 31 Aug 2014

Designation: Cisco Voice Engineer.

Role and Responsibility

Cisco components and Devices implementation and configuration

Monitoring CTI Servers performance.

Troubleshooting on Gateway and Gatekeeper.

CUCM v.7.02, v 8.5 and v 9.1 clustering over WAN

Uploading voice prompts for MOH in the Call Manager.

Generating CTI performance Report on daily basis.

Cisco Unity Connection v 8.6 and v 9.1

Protocol H323, MGCP and SIP

Troubleshooting on Cisco IP Phone: 7900, 6900, 7940 and 7945.

Troubleshooting on Cisco Series on 9900, 8900

Troubleshooting on CUCM, UCCX, CCMP & CVP.

Troubleshooting on PGW 2200 soft switch, E1 & CICs.

Providing technical support to production team and first level and second level support to system.

Through knowledge of Incident and Change Management.

Monitoring the Devices used for IVR.

Configuration for CTI and IVR.

CTI Application Real time troubleshooting.

Coordinating with TAC for Activities

Minor changes in SQL database for Reporting purpose.

Monitoring ISDN PRI Links.

Implementation of the New Skill Groups and Call Types for better Call flow.

As the Old IP call flow having too much load on the system, new call flow with the less and more effective Call Types and Skill groups was implemented to improve the system performance.

IT Source Company ( Idea Cellular Project ) 1st April 2011 till 11th July 2012

Designation: Telecommunication Engineer

Role and Responsibility

Cisco components and Devices implementation and configuration

Monitoring CTI Servers performance.

CUCM v.7.02 & v 8.5 clustering over WAN

Uploading voice prompts for MOH in the Call Manager.

Generating CTI performance Report on daily basis.

Cisco Unity Connection v 8.6

Protocol H323, MGCP and SIP

Troubleshooting on Cisco IP Phone: 7900, 6900, 7940 and 7945.

Troubleshooting on Cisco Series on 9900, 8900

Troubleshooting on CUCM, UCCX, CCMP & CVP.

Troubleshooting on PGW 2200 soft switch, E1 & CICs.

Providing technical support to production team and first level and second level support to system.

Through knowledge of Incident and Change Management.

Monitoring the Devices used for IVR.

Do the Configuration for CTI and IVR.

CTI Application Real time troubleshooting.

Coordinating with TAC for Activities

Minor changes in SQL database for Reporting purpose.

Monitoring ISDN PRI Links.

Role: Functionality testing, exception handling, deployment and post deployment exception handling.Configuring 2G and 3G in the system

ICR Configuration.

As per the new customer requirement, new ICR configuration was implemented in the system at the IVR end.

Additional Projects:

Configuring new DNIS for CTI.

Configuration of phones in the CUCM

Hassan Mansur Int.Co .(Kuwait) 5th June 2004 - 30th December 2006

Designation: Desktop Support Engineer.

Managing and installing operation system.

Answering support calls regarding system issue and troubleshooting.

Coordinate with the Carriers and get the changes implemented.

Nasser sports center (Kuwait) 07th Jan 2007 – 09th Sep 2009

Designation: IT support in charge.

Additionally scheduled and carried out routine maintenance of all system in the organization.

Basic Network related problem like cabling and switches

Academic Qualification:

B.Sc Telecommunication - Periyar University

Higher Secondary - Delhi Board

S.S.C - Mumbai Board

Personal Profile :

Date of Birth: Sept 10, 1981

Gender: Male

Marital status: Unmarried

Languages Known: Hindi, English, Arabic.

Passport No : J7004405

Nationality: Indian ( Mumbai )

Declaration:

I hereby declare that all the statements and information given by me in this resume are true, correct and complete to the best of my knowledge and belief.

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