SANDEEP SHARMA

Contact no: 852-***-****

Email id: ac20lh@r.postjobfree.com

Passport No: Z3051968

Career Objective:

To Work in a Professionally Managed Organization where my work and technical knowledge gets recognition and also willing to work as a key player in challenging and creative environments. TECHNICAL SKILLS:

Oracle Identity and Access Management

Identity and Security Management

Oracle Identity Manager(OIM)

Oracle Access Manager(OAM)

Oracle Internet Directory(OID)

WebLogic

SailPoint IdentityIQ production support

User and Application Authentication

Novell Identity Management (Novell IDM) production support.

NetIQ User application (self-service portal)

Novell e-directory repair, health check and IDM server maintenance.

E-directory Server monitoring (LDAP & IDAM servers),

Incident and Change Management, Service Management-Worked on tools like BMC Remedy tool(ITSM7, 9), WinScp, LDAP Browser, KeePass, Putty, Console one, Fidler Cap, Samurai. Professional Trainings:

Oracle IDAM - HCL Internal Training

Novell IDM (Identity Management) – HCL Internal Training

SailPoint IdentityIQ

Administration Essentials of Oracle IDAM- HCL Internal Training

ITSM7: Creating and Managing Change Requests, Incidents, Service Requests-HCL Internal training Professional Engagement:

Total Years of Experience: 3 years

Present Company: HCL Technologies

Location: Noida

Designation: Senior Analyst

Total Team size: 4

Tenure: 3 years

Project Description:

Client: Brisbane City Council (Australian Government Project) Description: Provides IDM Infrastructure support (production support) and maintenance of IDM servers and E-directories, OID, OAM, OIM, SOA, Weblogic. Working on Incidents, Service Requests, Change requests and delivering results within SLA. Key Products: Oracle IDAM, Novell IDM and SailPoint IIQ Current Roles & Responsibilities

As a Technical Consultant

Administration, support & maintenance of Oracle IDAM 11G R2 PS1 Architecture Oracle IDAM Administrator

Managing the Admin and Managed servers (Start/Stop/Troubleshoot IDAM services on OIM, Admin, OAM, OID, GPLDAP, SOA, WLS servers).

Performing everyday health check of Oracle IDAM servers like OIM, OID, OAM, Admin servers to make sure environment is stable.

Responsible for provisioning and de-provisioning of user in the Organisation (User life cycle management).

End user SSO/LAN password reset issues and checking password sync across all the target systems through connectors.

Reconciliation of users from targets into IDAM system.

Creation of application groups and providing access for authentication to oid servers.

Using SQL queries to update and fix the data or fetch data from database if required.

Troubleshooting data synchronisation related issues from idam to targets.

Installing and Configuring connectors.

Patching of the Oracle IDAM environment. (Installing critical security patches, Java (JDK) Patching, Weblogic Patching, SOA Patching)

Renewing SSL certificates on the servers.

Re-pointing idam connectors to new systems.

Verifying and testing whether the data generated from HR system database meets the requirement for provisioning or not in terms of format of CSV file and attribute details and checking the script.

Coordinating with the Oracle support vendor.

Hands on experience on Oracle User administration console, system administration console, weblogic console

Defining and updating password policies using OIM admin console.

Developing ldif to import data into OID.

Hands on experience of working on Oracle IDAM.

Administration, support & maintenance of Novell eDirectory IDM Architecture

Daily activities like user provisioning, server and driver health check, password synch status on drivers, monitoring dashboard in iManager, weekly activity in user termination and monthly activity includes maintenance of IDM&LDAP servers and directories.

Monitoring the E-directory servers & replicas.

End user LDAP/LAN password reset issues and checking password sync across the target systems.

Consolidating password logs on the JBOSS application server using Winscp.

Creating trust between Novell eDirectories with Key Material Objects (KMO) using iManager.

Novell IDM and Oracle IDAM Disaster Recovery (DR) testing plan.

Verifying whether the data generated from HRIS database meets the requirement for provisioning or not in terms of format of CSV file and attribute details and checking the script.

Hands on experience in Novell iManager.

Daily edirectory health check, monitoring proper synch to target systems through IDM drivers.

Checking authentication of users with LDAP in order to log in with their password using LDAP browser.

LDAP/ Application account's creation, groups creation using Novell iManager.

CA, SSL and eDirectory certificate renewal on servers.

LDIF Script to add members in group, adding attributes to user objects.

Weekly client meeting.

Job Description & other qualities

According to ITIL V3, I have the skills and knowledge required to handle Service Management, Incident Management & Change Management.

Good experience of multitasking, handling escalation & achieving customer satisfaction.

Ensure that IDM, LDAP servers are always up and running. Maintenance and continuous monitoring of servers.

Provide Top Quality Client Service in all client interactions.

Maintain the appropriate level of process knowledge.

Demonstrate command of all support applications.

Handle all client queries to avoid escalation, whenever possible.

Continuously improve systems knowledge, and communications skills.

Participate in process improvement initiatives, work Environment and personal development.

Support and sustain a positive work environment that fosters team performance through own work and behavior.

Be receptive to performance feedback and work on improving own skills. Awards and Achievements

Silver Club Performer and Rewarded as Comnet Jewel four times in 2015-16 at HCL Technologies.

Rewarded as Gladiator Performer in 2014 at Basware Corporation.

Won 2nd Prize in National Level Technical Paper Presentation on Android OS at NIET College in 2012.

Won 1st Prize in Technical Paper Presentation in INNOVISION 2k13 at IEC College.

Won 3rd Prize in Application Development in FACTION 2k13 at NIET College.

Won 3rd Prize in Project Presentation in ACM DELHI-NCR MEGA EVENT 2013 at IEC College.

IT Branch Representative at NIET College.

Best Personality Awarded at Holy Public School in 2007. Professional Achievements:

While working as a Escalation Focal Point received maximum number of CSAT appreciations by the client.

Got many appreciations from client for providing excellent support.

Received appreciation from Managers for extending help in delivering solutions within tough deadlines.

Recognized as a Smart worker, responsible and fast learner with ability to adjust in any situation in my team.

Good communication, interpersonal, written, analytical and problem solving skills.

Having good experience in knowledge transfer, preparing the required documentation. Strength:

Passionate to my work.

Eager to learn.

Smart working.

Academic Qualification:

Class Board / University Year of Passing Result

B-TECH (IT) U.P.T.U 2014 First Division

XII CBSE 2009 First Division

X CBSE 2007 First Division

Personal Details:

Name : Sandeep Sharma

Date of Birth : 30-06-1992

Gender : Male

Marital Status : Single

Nationality : Indian

Hobbies : Chess, Reading Motivational Books.

Permanent Address : Sec-5, 21 Shyamjipuram Colony Bodla- Sikandra Road Agra.

Declaration:

I hereby solemnly affirm that all the details provided above are true to the best of my knowledge Date:

Sandeep Sharma

Place: Noida

Contact this candidate