Microsoft Office Customer Service

EDUCATION

George Washington University Expected Graduation: Fall 2018

Information Technology – Cyber Security

Fairfax High School Graduation Date: May 2012

Employment

Hyatt Regency – McLean, VA April-Aug 2015 (Seasonal)

Front Desk Agent

Managed the registration process by happily greeting guests, assigning rooms, and checking identification

Operated hotel switchboard by handling all phone calls that need to be directed within the hotel

Committed to customer service by having a true desire to satisfy the needs of others in a fast-paced environment

Nordstrom – McLean, VA Oct 2014-Jan 2015 (Seasonal)

Sales Associate

Assisted customers with choosing products and guiding them with a proper check out procedure

Keep men’s department cleaned and organized all products in all areas of department

Provided excellent customer service while consistently going above and beyond for each customer

Report all transactions made at the end of each closing shift while providing feedback on customer interactions

Intelsat- McLean, VA May 2017- Aug 2017

IT Helpdesk

Respond to customer requests for support via telephone and e-mail

Break/fix support of IT equipment (laptops, desktops, printers, smartphones, VTC equipment)

Assist in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction.

Setup and support of LCD projectors and VTC equipment (Video Teleconference equipment).

Provide timely responses to reported incidents.

Technical Expertise

In depth knowledge of Microsoft Office Suite, iWorks and IOS software

Microsoft Office Advanced Certificate (2015)

Comptia Security Plus Certificate (2015)

Academics and Leadership

International Club 2009-2015

Club Member

Organize events such as International Potluck dinners, sports games, and language exchanges

Run meetings for future ideas and planning for countries around the world

Key Club 2009-2015

Club Member

Planning different ways of serving the community (cleaning local parks, collecting clothing and organize food drives)

Run meetings with team members and hold elected leadership positions

DECA 2009-2012

Club Member

Scheduled after school meetings with club members and officers to plan potential venues for DECA conferences

Supported club members with creations of poster designs and T-Shirts for the association

Initiated unique and creative ideas with peers to develop long term goals for entrepreneurship

Languages & Skills

English: Fluent; French: Fluent; Arabic – Elementary Working Proficiency

Wolof: Native/Fluent; Fulani: Native/Fluent

References available upon request.

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