Technical Support Technician

Yoni Anderson

*** **. ******** ***. *** York, NY 10030 Email: ****.********@*****.*** Cell: 917-***-****

CompTIA A+ and Network+ certified IT and Audio Visual technician with in - depth training and with experience in connectivity, PC software, troubleshooting and hardware configuration. A results oriented problem solver with the ability to communicate technical information into language that users can understand.

TECHNICAL KNOWLEDGE AND SKILLS

Overview: Able to install, troubleshoot and support systems and applications, as well as manage and troubleshoot network connections and wireless network. An experience Audio Visual Technician. Technical skills include:

Hardware - PC Customization configuration, HP Printers maintenance and repairs, Zebra Printers maintenance and repairs, PC/Laptop repairs, Interconnect network devices

Software - Windows 7, 8, Vista, XP, MS Office Suite

Audio Visual – AV system troubleshooting

Bilingual - English and Spanish

PROFESSIONAL EXPERIENCE

Level 2 I T Support Operations Analyst, Fresh Direct Inc, Queens, NY 2013 - Present

Respond to I T request generated by tier 1 and provide quality resolution within Stablished Service Request Agreement (SLA)

Support of IT relate equipment including: computers, networked and labels printers, scanners, mobile devices, pick to light systems and conveyor controls

Assist user community with the installation, configuration and ongoing usability of Corporate and Plant computers, peripheral equipment and software

Troubleshoot of network infrastructure including wiring and connectivity

Support of Mobile Telephony devices such as ISO, BB and Android in an enterprise

Perform preventive maintenance on all IT equipment in the facility, according to stablished PM schedule

Field Service Technician, New Sound Systems 2016 – Present

Install, configure and upgrade sound systems, video systems, home theaters, and video conferencing units, AV wiring, low voltage/telecom wiring, computer wiring terminations and wifi network installation in a domestic and enterprise environment

Supervisor, Metropolitan Cable Communication 2001 – 2011

Recruited, trained, supported and supervised a crew of 10 to 15 technicians installing and servicing Time Warner and Cable Vision business class phone, internet and T V services

EDUCATION

TCI College, New York, NY 2006

Associate Degree Industrial Electronics Computer Technology

Technical Institutes of America, New York, N Y 7/2015 Information Technology - A+ Network +

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