Customer Service Manager

DORODY BARUAH

Mobile: +91-987*******,/ E-Mail: **********@*****.***

Seeking assignments in the domain of Operations / Transactional processing with a growth oriented organisation

WORK EXPERIENCE

Amazon February 2017 – August 2017 Customer Service Executive

Job Description:

Resolve customer queries

Assist customer with placement of orders, refunds or exchanges

Place or cancel orders on customer’s request

Answer customer queries on product warranties

Cancel or upgrade customer accounts

Updating necessary maintenance on customer Prime memberships

Concentrix Daksh Pvt. Ltd July 2015 – December 2016 Practitioner

Amazon - Seller support - Email

Job Description:

Research in Seller’s inventory

Tracking delivery/ dispatch status and updating seller on the same accordingly

Co-ordinating with the courier team for inventory dispatch

Investigating delay of inventories in transit

TI FORD Pvt Ltd July 2013 – June 2015 Customer Relationship Executive

Job Description:

Maintained tracker of customer enquiries on a daily basis

Keeping records of new bookings on a daily basis

Drafting invoices and motor insurance online

Updating the feedback on portal received from customers after test drives.

Keeping records of freebies, gift hampers, exchange bonus etc given to customers along with the delivery

Updating reports to the Manager on daily staff performance and on end to end delivery process

EDUCATION

Qualification

Board/University

Year of Passing

MBA (HR & Marketing)

Dibrugarh University

2012

BBA

Dibrugarh Univeristy

2010

10th + 2

Dibrugarh University

2007

IT SKILLS

Office Package

Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook

TRAININGS & SEMINARS ATTENDED

TALLY Accounting

Computer Fundamentals

PERSONAL DETAILS

Date of Birth: 31st August 1988

Address: KPHB, Hyderabad-500085

Languages: English, Hindi & Assamese

Nationality: Indian

Marital Status: Married

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