Microsoft Office Customer Service
Resume:
Seaford, NY *****
(insert email and LinkedIn hyperlink)
SR Field Service Engineer
Highly motivated technical expert, experienced in providing support to customers in a FDA regulated
environment. Remote and onsite assistance to resolve complex technical issues in diagnostics, networking and data management. Instrument installation, maintenance and repair. Detail orientated and computer savvy with an unwavering commitment to quality.
Key Technical Skills
*TCP/IP Protocols in LAN environment *Networking *UNIX, *Microsoft Office Applications, *DOS *VX Works *Lotus Notes *Outlook * SAP * C2C * over 2K C2C safety and Training lessons.
PROFESSIONAL EXPERIENCE
Online Vending/D&D Vending Technician (Tri-State and NE Area) Repair, troubleshoot, install and sale of all types of vending and amusement equipment) Dec-2015 to present.
BD Diagnostics, Sparks MD (Field-based in Seaford, NY) 1999- Nov-2015
Field Service Engineer
Provided advanced level remote and on-site technical support for various life sciences products including in vitro diagnostic (IVD) slide preparation and scanning devices. Successfully improved and implemented support strategies and procedures for new, existing and legacy BD product lines. Participated in, and contributed to product development, core/quality teams, seminars and tradeshows.
Training of new employees, utilized inside business systems to help troubleshoot, process complaints, and provide feedback
Recognized for outstanding (>98%) customer service and support surveys
Assisted manufacturing and quality teams with software upgrade designs including internal and external testing and work instructions
Revised technical procedures to streamline processes, increase the quality of field performance and decrease instrument downtime
Excellent documentation practices
Managed spare parts inventory, tools, manuals and test equipment
Developed insight into customer’s relevant business goals, problems and needs
Pitney Bowes, Manhattan, Long Island, NY (1989-1999)
Copier Technician/Customer Service Representative
Performed preventative maintenance and troubleshooting for over one hundred various fax
machines and copiers.
Provided comprehensive customer technical training for advanced features of all equipment ( over 6 brands and 80 instruments ( Copiers, *Lotus Notes *Lotus Notes Fax’s and Scanners )
Successfully installed all hardware
Implemented customer billing
EDUCATION
Nassau Community College
(Digital and Analog Electronics)
Island Drafting and Technical Institute
(Digital and Analog Electronics)
Various Online Courses, over 2k+ C2C
PROFESSIONAL AND TECHNICAL SKILLS
Expert knowledge of cytology products, automation, and imaging technology. Distinguished for strong mechanical and electrical background. Highly proficient with Microsoft Office, Windows, and web-based applications.
REFERENCES
Kevin Schoefield
Director of Cytology Yale University Hospital New Haven, Ct
203-***-**** work
203-***-**** Cell
Donna Carney
Manager of Cytology
631-***-**** ext 1011 work
516-***-**** cell
Daniel Delia CEO of Online Vending C0-CEO of D&D Vending
More reference if needed
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