Support Technical

Eddie Robinson

**** **** ***** ***, ******, FL **570 559-***-**** ac1zzu@r.postjobfree.com

linkedin.com/in/eddie-robinson-mcp-38561548

OBJECTIVE

Experienced Technical Support with a demonstrated history of working in the IT industry. Skilled in Intelligence Analysis, Analytical Skills, Microsoft Word, Operational Planning, and Team Building. Strong information technology professional with a Bachelor’s Degree focused in Information Systems and Cybersecurity.

EDUCATION

ITT Technical Institute – Tampa

Sept 2014 - June 2016

Bachelors of Science in Information Systems and Cybersecurity

EXPERIENCE

Desktop Support Tech, Robert Half International, Tampa, FL

4/2017-4/2017

Perform upgrades from Windows 10 from Windows 7

Creates and generates reports as required verifying various data is correct.

Assist in the training of new users in support of new equipment and systems.

Troubleshoots issues and provides support.

Handles special projects and other duties as required.

Tech Support Specialist, L2R Consulting, Tampa, FL 1/2017-3/2017

Provide technical assistance to both internal and external users for desktops, laptops and printers

Ensure that all issues/tickets are addressed properly based on the Service Catalog

Properly triage, escalate, and manage tickets to ensure customer issues are resolved properly

Using remote tools for assisting in troubleshooting efforts (ScreenConnect, TeamViewer, LabTech, VNC)

Tech Support Specialist, StaffEx, Tampa, FL 7/2016-11/2016

Performs diagnostics, testing, and configuration of equipment used in elections.

Helps create election media used for tabulation and voter check-in.

Assist with the setup of voting sites used by the public.

Assist in the training of new users in support of voting equipment and systems.

Troubleshoots issues and provides support during elections.

Help desk support for polling locations before and during elections.

Dispatches field technicians as required.

Handles special projects and other duties as required.

Deployment Tech, Insight Global, Tampa, FL 1/2014-4/2014

Set up, configured and deployed workstations, monitors, and laptops and docking stations. Including hardware and software installation upgrades. Configured systems to end user specifications

Responsible for supporting end user’s technical concerns and for troubleshooting multiple software and hardware issues

Maintained hardware and software and asset inventory

Helpdesk Desktop Support, CGS Inc. Tampa, FL 5/2012-2/2013

Provided computer help desk support via telephone communications with end-users

Redirected problems to appropriate resource. Identify and escalate situations requiring urgent attention

Installed, Configured and programmed Laptops, and Desktop computers. Installed and edited software in the Migration Data from PC to PC (Windows XP/Pro)

Installed Network antivirus software on desktop workstations

Ran department images on all new and used computers as needed using department generated image

Used Active Directory to reset passwords, attach computers to Domain and assign printers to the use's workstation, and unlock user's account

Satellite Tech, MasTec, Tampa, FL

6/2011-12/2011

Prepared for satellite dish system installations by reviewing installation orders; gathering equipment, supplies, and tools

Interacted with customer in areas such as: coordinates daily schedules, resolving concerns and answering questions

Planed installations by evaluating location; locating access; laying-out equipment and wiring plan upgrading systems to provide more reliable electricity to homes

Delivered quality services to our customers and ensure products and services are explained

Established cable satellite dish system by installing equipment; running and pulling cable; programming and calibrating equipment

Authenticated system functioning by: testing equipment and connections, identifying and correcting problems

Maintained a safe work environment by following safe practices

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