Customer Service Manager

Mario Felix

**** **** ******* ***, **** TX ***** 346-***-**** ************@*****.***

Professional Summary

Focused associate successful at multi-tasking and delivering prompt and friendly service to all customers. Maintain a positive attitude and a great sense of humor during peak hours.

Skills

Quick problem Solver High Energy

Thrives in fast-paced environment Flexible schedule capability

Committed team player Guest relations professional

Work History

Manager in Training 08/2016 to Current

Apple Car Wash & Lube Center – Richmond, Texas, United States

Managed wide variety of customer service and administrative dedication to excellent customer service

Recipient of multiple positive review acknowledging dedication to excellent customer service

Provided an elevated customer experience to generate loyal customers

Greeted customers entering the store to ascertain what each customer wanted or needed

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

Suggested accessories and complementary purchases

Provided repeat customers with exceptional care and attention

Prioritized and accomplished wide range of tasks each shift

Worked collaboratively in team environment

Proposed innovative marketing ideas

Waiter, 5/2016 to 8/2016

Al Caliente – 20210 Katy Freeway

Immediately reported accidents, injuries or unsafe work condition to manager

Developed and maintained positive working relationships with others to reach business goals

Demonstrated genuine hospitality while greeting and establishing rapport with guests

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients

Provided friendly and attentive service

Education

Associate of Applied Science: Paralegal Studies, 2013

ITT Technical Institute – 2950 S. Gessner

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