Desktop Support Active Directory

Christopher A. Garretson

*** *. **** ****** *********, IN 219-***-**** ********@*****.***

Targeting Network/System Administration Position

Ivy Tech Community College graduate offering a strong academic background in IT combined with excellent hands on experience with Windows 7 and Server 2008R2.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve various hardware and software issues.

Quick to learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Supervisory experience in a high speed environment

Education

Ivy Tech Community College – Lafayette, IN. Graduated 05/2012

A.S. in Computer Information Technology GPA: 3.4/4.0

Concentration in Network Administration

Technology Summary

Certifications: ACMT (2016) Working toward A+ and MCSA

Systems: Linux, Windows XP, Vista, 7 and 10, Server 2008, 2008 R2, and 2012

Software: MS Visio, MS Office, MS Exchange Server, XenServer, ESXi, VirtualBox, Adobe CS Series

Hardware: HP ProLiant Servers, Dell Precision Computers, Fluke Cable Testing, Apple computers, HP

and Dell PCs, Samsung Tablets and Cell Phones

PROFESSIONAL EXPERIENCE

April 2017 – Present

Arconic Inc.

Deskside Support Technician

Provide desktop support and perform account maintenance tasks.

Assisted clients with hardware/software needs through various communication methods: in-person, on the phone, email, Skype, and instant messaging.

Fix/repair all IBM/Lenovo laptops, tablets, and desktop machines.

Provide support to over 500 machines, including printers and scanners.

Suggest software solutions and help with licensing procurement.

Troubleshoot issues related to Symantec anti-virus software.

Helping install/support servers, routers, switches, and cabling in various environments.

Receive, image, and deliver new workstations to various sites around the plant.

Collect, inventory, and return end-of-lease machines to Lenovo.

Maintain asset management for all in-house inventory.

Test existing software for Windows 10 compatibility.

July 2016 – April 2017

Employment Gap

Taking care of children as well as maintaining the house.

Maintaining a home server and fielding calls from friends about IT issues.

January 2014 - June 2016

Purdue University, West Lafayette, IN

Desktop Specialist

Provided desktop support and perform account maintenance tasks.

Ensured all paperwork is properly filled out, signed and filed.

Visited clients in-office to provide immediate support for hardware/software issues

Answered incoming calls to provide direct support to clients

Assisted with password reset using Active directory and request for permissions for online

access.

Fix/repair all workstations including Dell and Apple desktop machines.

Assisted Migration windows 7 to 10

Supported Office 365

Provided support for more than 500 users for hardware and software

Assisted with system re-imaging for the work stations at campus.

Helped with the network connection for the work stations for both LAN and WAN.

Used BMC/Footprints for tracking incident reports

Troubleshoot issues related to McAfee anti-virus

Installed/maintained computer peripherals such as printers, scanners, etc..

Assisted with cisco equipment for campus networking.

Create, edit, and maintain Sharepoint site.

October 2012 - December 2013

CHA Consulting, Indianapolis, IN

Helpdesk Specialist

Provide desktop support and perform account maintenance tasks.

Ensure all paperwork is properly filled out, signed and filed.

Keep the lab clean, organized and functional.

Answer most incoming calls and assign tickets as needed.

Help with any technical aspects of special events.

Assisted with password reset using Active directory, request for permissions for online access.

Create, edit, and maintain Sharepoint site.

September 2010 - June 2012

ITCC - School of Business, Lafayette, IN

Network Lab Coordinator

Provide networking/desktop support and perform server, client and account maintenance tasks.

Ensure all paperwork is properly filled out and filed.

Keep the labs clean and functional.

Keep all communication lines open and friendly between techs, faculty and students.

Installed and maintained the cisco networking equipment

June 2008 - August 2010

Purdue University, West Lafayette, IN

Janitor

In charge of maintaining the school facility

In charge of making sure the pharmacy building is always in good working condition.

April 2007 - May 2008

Americall, Hobart, IN

Trainer/Supervisor

After three weeks of Tier 2 support for Time Warner Cable’s high speed internet, I was promoted

to Trainer where I trained new employees on entry-level tech support such as password

resetting and various connectivity issues.

After nine months, I was promoted to supervisor where I supervised a team of 15 through

up-training on new products and technology, evaluation of employee performance and handing

down constructive feedback.

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